Purchased new Mac, upgraded parallels, cannot activate

P

Parallels User

I purchased a new Macbook yesterday. I expected to have to update Parallels desktop, so when I launched it, I hit the Upgrade button. I purchased the upgrade, and downloaded the dmg file.

When I launched the new version, I was prompted with a activation screen asking for the new key and an old key (?). I entered the new key, and searched gmail for an old key. When I entered both, I am presented with an error message:
The previous activation key has not been accepted by the license server.

Help!
 
I purchased a new Macbook yesterday. I expected to have to update Parallels desktop, so when I launched it, I hit the Upgrade button. I purchased the upgrade, and downloaded the dmg file.

When I launched the new version, I was prompted with a activation screen asking for the new key and an old key (?). I entered the new key, and searched gmail for an old key. When I entered both, I am presented with an error message:
The previous activation key has not been accepted by the license server.

Help!
Hello @MarkR35,
Kindly check your personal message.
Regards,
 
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