Purchased licenses not in account and unable to activate

C

CoordenadorT

Bit poster
Hello everyone,
I'm experiencing an issue with my Parallels licenses and would appreciate any help.
In March 2025, I purchased 4 Parallels licenses and successfully activated them on 4 devices. Recently, in March 2026, I received an email confirming the renewal of these licenses for another year.
However, when I log into my Parallels account, no active licenses are दिखाईng -- it appears as if I never made the purchase. This is confusing because I received both the original purchase confirmation and the renewal email at the same email address I use to log in.
Because the licenses are not visible in my account, I'm also unable to access support.
At the moment, I need to activate one of the licenses on a new device (replacing an old one), but I cannot proceed due to this issue.
Has anyone experienced something similar? How can I resolve this?
 
CoordenadorT said:
Hello everyone,
I'm experiencing an issue with my Parallels licenses and would appreciate any help.
In March 2025, I purchased 4 Parallels licenses and successfully activated them on 4 devices. Recently, in March 2026, I received an email confirming the renewal of these licenses for another year.
However, when I log into my Parallels account, no active licenses are दिखाईng -- it appears as if I never made the purchase. This is confusing because I received both the original purchase confirmation and the renewal email at the same email address I use to log in.
Because the licenses are not visible in my account, I'm also unable to access support.
At the moment, I need to activate one of the licenses on a new device (replacing an old one), but I cannot proceed due to this issue.
Has anyone experienced something similar? How can I resolve this?
Click to expand...
Hello,
Thank you for your post.
Please note that the email address you are receiving the invoices on is you Billing email address.
Billing email address and email address used for the Parallels Account can be different.
Hence it could be the licenses are registered to an account with a different email address.
If it is a consumer level license (Standard or Pro), you can right-click on the Parallels Desktop icon in the dock > Accounts and License > Check the top-right side > you should see the actual email address being used for the account.
Hope this is helpful.
Regards,
Parallels Team
 
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