Purchased licenses not in account and unable to activate

Hello everyone,
I'm experiencing an issue with my Parallels licenses and would appreciate any help.
In March 2025, I purchased 4 Parallels licenses and successfully activated them on 4 devices. Recently, in March 2026, I received an email confirming the renewal of these licenses for another year.
However, when I log into my Parallels account, no active licenses are दिखाईng -- it appears as if I never made the purchase. This is confusing because I received both the original purchase confirmation and the renewal email at the same email address I use to log in.
Because the licenses are not visible in my account, I'm also unable to access support.
At the moment, I need to activate one of the licenses on a new device (replacing an old one), but I cannot proceed due to this issue.
Has anyone experienced something similar? How can I resolve this?