Parallels desktop for mac purchase failure

[wengyumole]

Hi, i tried to renew my pd for mac license by alipay, and alipay showed it successful, but pd website said it failed and my license have not been renewed, please checked it for me, my order no is 347099419, and my id is [email protected]

 

[GampaA@P]

Hello wengyumole, upon checking with your account we found that the Parallels Desktop subscription got renewed on 7/27/2022. Thanks.

 

[HaoJ1]

Same issue here, using alipay as the payment method and got failed status but the money has already been deducted from my credit card.

 

[Gaz]

Hi pd team,
I have the exact the same problem just now, would you please help look into it.
Reference #352793138

Thanks.
Gaz

 

[Gaz]

@GampaA@Parallels , hi there. Would you please help look into my case above. Appreciate it. I have the same problem.

 

[Mikhail Ushakov]

Hi All,
the issue that happened in August, was quickly resolved.
@Gaz , as I can see your issue has been resolved and you've been able to extend your license.
@HaoJ1 , as I can see, you've also been able to extend your license.

 

[Gaz]

Hi All,
the issue that happened in August, was quickly resolved.
@Gaz , as I can see your issue has been resolved and you've been able to extend your license.
@HaoJ1 , as I can see, you've also been able to extend your license.

Thanks Mikhail. I extended my license by paying via credit card in the end, I am still waiting for the refund of Alipay from your cashier partner. Tech wise, I still encourage you to further explore if there is a bug with Alipay that your payment partner set up.

 

[Shaochen]

Hi All,
the issue that happened in August, was quickly resolved.
@Gaz , as I can see your issue has been resolved and you've been able to extend your license.
@HaoJ1 , as I can see, you've also been able to extend your license.

Hi Mikhail,
I encountered the same issue when renewing my subscription. My ID is [email protected]
I paid through Alipay, the money got deducted, but the result showed payment failure.
Please help to resolve the issue ASAP as I have some important data stored in the virtual machine.

Thanks.

 

[Mikhail Ushakov]

Hi Mikhail,
I encountered the same issue when renewing my subscription. My ID is [email protected]
I paid through Alipay, the money got deducted, but the result showed payment failure.View attachment 20274
Please help to resolve the issue ASAP as I have some important data stored in the virtual machine.

Thanks.

Hello Shaochen,
I've reached out to our colleagues from the Cleverbridge Team, they're working on it.
As a workaround, I've created a 10-day Parallels Desktop Pro key under your account to let you work with the product: 6J9JND-***-***-***-F5GEVZ. You can find it under your [email protected] account.

 

[Shaochen]

Hello Shaochen,
I've reached out to our colleagues from the Cleverbridge Team, they're working on it.
As a workaround, I've created a 10-day Parallels Desktop Pro key under your account to let you work with the product: 6J9JND-***-***-***-F5GEVZ. You can find it under your [email protected] account.

Hi Mikhail,
Thank you very much, the issue is resolved, I can see my 1-year subscription now.

 

[DongZ1]

Hello Shaochen,
I've reached out to our colleagues from the Cleverbridge Team, they're working on it.
As a workaround, I've created a 10-day Parallels Desktop Pro key under your account to let you work with the product: 6J9JND-***-***-***-F5GEVZ. You can find it under your [email protected] account.

HI, I have the same problem when renewing my subscription. I paid with alipay, but the result showed payment failure.

 

[DongZ1]

Hello Shaochen,
I've reached out to our colleagues from the Cleverbridge Team, they're working on it.
As a workaround, I've created a 10-day Parallels Desktop Pro key under your account to let you work with the product: 6J9JND-***-***-***-F5GEVZ. You can find it under your [email protected] account.

HI, I have the same problem when renewing my subscription. I paid with alipay, but the result showed payment failure. My ID is [email protected]

 

[Mikhail Ushakov]

HI, I have the same problem when renewing my subscription. I paid with alipay, but the result showed payment failure. My ID is [email protected]

Hello Dong,
As I can see, you've been able to renew your subscription on January, 2.

 

[YanYue]

HI, I have the same problem when renewing my subscription. I paid with alipay, but the result showed payment failure. My order no is 313259604

 

[Aydaskhan Asochakov]

Greetings,
I contacted our colleagues from the Cleverbridge Team, they're working on it.
As a workaround, I've created a 10-day Parallels Desktop Pro key under your account to let you work with the product: 6J9N9W-***-***-***-R86Z3B. You can find it under your [email protected] account.

HI, I have the same problem when renewing my subscription. I paid with alipay, but the result showed payment failure. My order no is 313259604

 

[Aydaskhan Asochakov]

HI, I have the same problem when renewing my subscription. I paid with alipay, but the result showed payment failure. My order no is 313259604

Dear YanYue,
As we can see from our database, your payment went through.

Could you check your inbox and check any messages from Cleverbridge and confirm that you obtained the license key.

We will be waiting for your reply.

 

[YanYue]

Dear YanYue,
As we can see from our database, your payment went through.

Could you check your inbox and check any messages from Cleverbridge and confirm that you obtained the license key.

We will be waiting for your reply.

Thank you, I have checked my mailbox and have indeed received the subscription confirmation email. The new license has also been activated.

 

[ShubhanthJ]

I am unable to renew my subscription.
tried with PayPal,credit card.

 

[ShubhanthJ]

Can you add additional payment methods like UPI.

 

[Azuuu]

Hi, i got the same problem, my order no is 400654955, and my id is [email protected], thanks!