Need Help: Cannot activation for New Mac, too

judyz1 said:
Cannot activate upgrade license key that had been in use on old mac. Have a new mac and don't have the old (Parallels 14) license key available to activate the Parallels 17 upgrade license key.
Click to expand...
Hello,
We have sent you a private message providing the correct instructions to activate your Parallels Desktop 17 upgrade key.
Thank you.
 
DavidL84 said:
I'm having to same issue. I have a new Mac I need to activate the account on. I no longer have my old mac.
Click to expand...
Hello,
Thank you for your feedback.

Unfortunately, we could not locate any subscription under your current email address.

Please provide your invoice number so that we can proceed with your request.

Also, please share any error message by attaching a screenshot

Thanks
 
I too can not activate parallels on my new mac. My subscription was renewed on Jan 31, invoice attached), ref number is: 443913072. Followed the every instruction I could find I still get this message when using the activation key provided with my renewal. upload_2024-2-3_13-48-49.png

Can you help me fix this?
 

Attachments

CB_1 said:
I too can not activate parallels on my new mac. My subscription was renewed on Jan 31, invoice attached), ref number is: 443913072. Followed the every instruction I could find I still get this message when using the activation key provided with my renewal. View attachment 22004

Can you help me fix this?
Click to expand...
Hello,

We have sent you a private message regarding your issue. Kindly perform the requested steps and let us know the results

Thank you.
 
Thank you, I logged in with the email address you provided, which I no longer have access to. While I can log in, I get the following message:

Unrecognized.jpg
The confirmation email goes the the account which I can no longer access resulting in a dead end. I have tried 3 different browsers with the same results. Can you change my login email to the @###tonmail.com address, or do you have another solution?
 
CB_1 said:
Thank you, I logged in with the email address you provided, which I no longer have access to. While I can log in, I get the following message:

View attachment 22014
The confirmation email goes the the account which I can no longer access resulting in a dead end. I have tried 3 different browsers with the same results. Can you change my login email to the @###tonmail.com address, or do you have another solution?
Click to expand...
Hello,
We have done the needful for you. Kindly check your inbox and update us on the results.
Thank you.
 
Same problem here with my V16 permanent licence. Cannot activate on the new Mac even if disconnected on the old.
Thanks for helping.
 
voilaxaxa said:
Same problem here with my V16 permanent licence. Cannot activate on the new Mac even if disconnected on the old.
Thanks for helping.
Click to expand...
Hello,
We have made the necessary changes. Kindly try activating your Parallels Desktop 16 again.
If requested for previous key, you may use your Parallels Desktop 14 key.
Thank you.
 
Pramesh Boodadoo said:
Hello,
We have made the necessary changes. Kindly try activating your Parallels Desktop 16 again.
If requested for previous key, you may use your Parallels Desktop 14 key.
Thank you.
Click to expand...
Thanks but unfortunately it doesn't work. I always have the message "this licence has reach its limit of activation" (or something similar. I translate it from the French message.
 
hi

i want to move the license from my old Mac to my new one and get an "out of activation limit"-error.

For us to further assist you, kindly provide us with the following information:
1. Screenshot of error message you are receiving.
2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
Thanks.

Screenshot
upload_2024-2-8_9-56-0.png

report-id from technical report: 450214394

Best Regards,
Christian
 
Pramesh Boodadoo said:
Hello,
We have made the necessary changes. Kindly try activating your Parallels Desktop 16 again.
If requested for previous key, you may use your Parallels Desktop 14 key.
Thank you.
Click to expand...
I retry many times but it doesn't work. Can you maybe delete or inactivate ma licence number and give me a new one? I really need to transfer this parallels licence to the new Mac.
Thanks
 
voilaxaxa said:
I retry many times but it doesn't work. Can you maybe delete or inactivate ma licence number and give me a new one? I really need to transfer this parallels licence to the new Mac.
Thanks
Click to expand...
Hello,

The activation limit was exceeded for your Parallels Desktop 16 key.

We have reset the same.

Please check again and let us know if it works.

Thanks
 
Hi,
I have the same problem. I have a license for v16 and an upgrade for v17, when I activate it says that the code was not accepted by the server.
 
KarelP1 said:
Hi,
I have the same problem. I have a license for v16 and an upgrade for v17, when I activate it says that the code was not accepted by the server.
Click to expand...
Hello,
We have made the necessary changes on our side. Kindly try activating your Parallels Desktop Upgrade License again.
Thank you.
 
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