Need Help: Cannot activation for New Mac, too

Trishna Oobeyram · Feb 14, 2024

DeanM5 said:
Hi, im having the same issue, can you advise further please?

Hello @DeanM5
It looks like you have purchased an upgrade key, which requires an older version of Parallels Desktop in order to upgrade to the latest version.
We have processed a refund for the upgrade key you purchased, and we suggest you to purchase a full license key.
Regards,

kimfyrst · Apr 10, 2024

Hi.
I have the same problem on my new Mac......I can't activate with my current activation key.
I would love some help.

Adeboye Adeotan · Apr 18, 2024

kimfyrst said:
Hi.
I have the same problem on my new Mac......I can't activate with my current activation key.
I would love some help.

Hi Kim,

Please confirm if you are still experiencing this issue

kimfyrst · Apr 19, 2024

Adeboye Adeotan said:
Hi Kim,

Please confirm if you are still experiencing this issue

I ended up buying a version 19 key.
But thanks for the quick response.

ZhangJ3 · Jun 17, 2024

Pramesh Boodadoo said:
Hello,
We have reset your confirmation key. Kindly try activating your Parallels Desktop 17 again.
Thank you.

Hi, I have the same issue being unable to activate PD 18 on a new mac. Please help.

ZhangJ3 · Jun 18, 2024

Pramesh Boodadoo said:
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.

Hello,I'm having the same issue.
please help，thank you

Avinash Bundhoo · Jun 20, 2024

ZhangJ3 said:
Hello,I'm having the same issue.
please help，thank you

Hello,

We have deactivated the license from the old machine.

Please retry and let us know.

thanks

DanielS99 · Jun 21, 2024

Hello,
My Parallels desktop 16 standard edition is not installing on a new Mac as it says I have reached its activation limit, can the licence please be deactivated from other machines

thanks

Avinash Bundhoo · Jun 21, 2024

DanielS99 said:
Hello,
My Parallels desktop 16 standard edition is not installing on a new Mac as it says I have reached its activation limit, can the licence please be deactivated from other machines

thanks

Hello,
Thank you for reaching out.
We have reset the activation limit for your Parallels Desktop 16 license key.
Please retry and let us know if you need any further assistance.
Thanks