Need Help: Cannot activation for New Mac, too

J

joey15

Bit poster
I am a Parallels Desktop 17 user, upgraded from V16 and have keys for V17&V16.

Parallels Desktop has been logged out of the old machine.
However, when activating on a new machine, there is a problem that "the old activation key has not been accepted by the license service" .
 
5 days later no further response from Parallels. They are blocking registration of legally obtained legacy product licenses, no doubt, in a effort to get users to upgrade.
 
LucasG2 said:
I'm going through the same problem. I needed to format my Mac and I can't activate Windows
Click to expand...
Hello,
For us to further assist you, kindly provide us with the following information:
1. Screenshot of error message you are receiving.
2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
Thanks.
 
heisenberg1 said:
5 days later no further response from Parallels. They are blocking registration of legally obtained legacy product licenses, no doubt, in a effort to get users to upgrade.
Click to expand...
Hello,
Apologies for late response.
We have made the necessary changes. Kindly try again.
Thank you.
 
i downloaded the free trial version , after it ended i decided to upgrade to the pro version , the problems is that in my account i can see the licence is activated but everi time i launch the app it keep asking for the olber activation key, obiously i dont have one i just paid for the first one 420709027_3724100444486197_7757129863692944401_n.png 416895375_1829459717501887_1142597795270506193_n.png
 
hugo13 said:
i downloaded the free trial version , after it ended i decided to upgrade to the pro version , the problems is that in my account i can see the licence is activated but everi time i launch the app it keep asking for the olber activation key, obiously i dont have one i just paid for the first one View attachment 21972 View attachment 21973
Click to expand...
Hello @hugo13
Thank you for your feedback.
Please note that you purchased an Upgrade license(Will require a previous key to confirm the upgrade key) instead of a Full key (Do not require any previous key).
For more information regarding key types, please consult this article https://kb.parallels.com/en/115399.
As checked on our side, your purchase has already been refunded. If you would like to purchase a full key, kindly follow this link.
Thanks
 
Cannot activate upgrade license key that had been in use on old mac. Have a new mac and don't have the old (Parallels 14) license key available to activate the Parallels 17 upgrade license key.
 
You must log in or register to reply here.
Back
Top