更换新MAC以后不能激活，提示：旧激活密匙不能被许可证服务器接受

[2622151]

怎么处理，旧电脑账号许可已经注销了，新电脑账号许可证不能激活，MAC 10.15.2

 

[2622151]

Cannot be activated with a new MAC. Note: the old activation key cannot be accepted by the license server

 

[2622151]

我更换了一台电脑，提示还要输入以前的密匙，我没有啊，管理员在吗？有看的懂中文的吗？China

 

[Maria@Parallels]

我更换了一台电脑，提示还要输入以前的密匙，我没有啊，管理员在吗？有看的懂中文的吗？China

Hi, we didn't find any key in your account. Could you please send us your key via the private message?

 

[William20]

Hi, we didn't find any key in your account. Could you please send us your key via the private message?

me too have the same problem, where should I send the key to ?

 

[Ajith1]

me too have the same problem, where should I send the key to ?

Let us know the exact issue you are facing. Share the error message you are getting.

 

[jettyw]

我也是同样的问题

 

[Maria@Parallels]

我也是同样的问题

Hello, we've made some changes on our side. Please try to reactivate your license and let us know how does it work for you.

 

[SilverS3]

I also have this problem and I don't know how to fix it. I have two licenses, one of them is for pd14 and the other one is an upgrade license. When I input my license of pd14 after typing my upgrade key, it tells me that the old activation key cannot be accepted by the license server. What could I do to fix it?

 

[Maria@Parallels]

I also have this problem and I don't know how to fix it. I have two licenses, one of them is for pd14 and the other one is an upgrade license. When I input my license of pd14 after typing my upgrade key, it tells me that the old activation key cannot be accepted by the license server. What could I do to fix it?

Hello, just checked your license key, Parallels Desktop 15 has been activated 14.05. Do you still have an issue?

 

[SilverS3]

Hello, just checked your license key, Parallels Desktop 15 has been activated 14.05. Do you still have an issue?

Yes, it still shows the same error like be mentioned. Im using 10.15.5 now

 

[Maria@Parallels]

Yes, it still shows the same error like be mentioned. Im using 10.15.5 now

Thank you for your reply. Could you provide us with the screenshot of the error message please?

 

[SilverS3]

Thank you for your reply. Could you provide us with the screenshot of the error message please?

Like this

 

[Maria@Parallels]

Like thisView attachment 16193

Could you please provide us with your license key via the private message?

 

[QingZ1]

I also have this problem and I don't know how to fix it.

 

[Maria@Parallels]

I also have this problem and I don't know how to fix it.

Hello, please provide us with your license key via the private message

 

[LuShangfei]

I also have this problem and I don't know how to fix it. I have two licenses, one of them is for pd14 and the other one is an upgrade license. When I input my license of pd14 after typing my upgrade key, it tells me that the old activation key cannot be accepted by the license server. What could I do to fix it?

I had the same problem when using a new mac @Maria@Parallels, please help

 

[LuShangfei]

Hello, please provide us with your license key via the private message

hi Maria, i can't find how to send u a private message

 

[Maria@Parallels]

hi Maria, i can't find how to send u a private message

Hi, just sent you a private message.
Please reply.

 

[JINGZ1]

Hello, I met the same question, I bought a new MacBook Pro, but I cannot use my old license key. I have bought 13 and upgraded to 15 edition.
Please help me!