License has reached Limit

RobertK50 said:
I have a new Mac Book Pro M4
I cannot move the license of my old Mac Book to the new one.
I read the information to this problem on your web site. Does not help
Need support
Thanks
Click to expand...
Hello,

Thank you for reaching out.

Please note that we have deactivated the subscription with the license key *****-4QVHYC from the machine with macOS macOS 15.0.1.

Please retry the activation process on the new machine and let us know if you have any issues.

Thanks
 
Thanks for your support. However it is not working. I got the following message after insert my license key:
This license has reached its activation limit and can no longer be used to activate new product copies.
 
RobertK50 said:
Thanks for your support. However it is not working. I got the following message after insert my license key:
This license has reached its activation limit and can no longer be used to activate new product copies.
Click to expand...
Hello,

We have reset the activation limit.
Please retry and let us know.

Thanks
 
The license problem is solved. Thanks a lot. However I have now the problem that I cannot open my old Windows11 virtual machine. I get the error message that my configuration file is invalid. Maybe you can support as well,.
Thanks Robert
 
Same problem here. I cannot deactivate a single license to switch to a new computer. Trying terminal gives this result.
my@imac ~ % prlsrvctl deactivate-license
Failed to deactivate the license: Unable to deactivate the product. Your type of license cannot be deactivated.
 
Your website is really hard to make sense of. In 2022 I bought a "lifetime" subscription for Parallels Mac version 17. I've had major problems with both it, and my Mac. I want to re-install it, but can't find any place where I can get the installation files. All the links to "previous versions" are dead. Please would you send me the installation files for Parallels Mac Desktop version 17? I don't want 18, not 19, nor 20.

Thank you.
 
I have a new Mac Book Air M3.
I cannot move the license of Parallels Desktop v18 of my old Mac BookcAir M1 to the new one.
I read the information to this problem on your web site. Does not help
Need support
Thanks
 
ACG said:
Your website is really hard to make sense of. In 2022 I bought a "lifetime" subscription for Parallels Mac version 17. I've had major problems with both it, and my Mac. I want to re-install it, but can't find any place where I can get the installation files. All the links to "previous versions" are dead. Please would you send me the installation files for Parallels Mac Desktop version 17? I don't want 18, not 19, nor 20.

Thank you.
Click to expand...
Hello,
You can find the Parallels Desktop 17 download link in this article.
Thank you.
 
RolfT4 said:
I have a new Mac Book Air M3.
I cannot move the license of Parallels Desktop v18 of my old Mac BookcAir M1 to the new one.
I read the information to this problem on your web site. Does not help
Need support
Thanks
Click to expand...
Hello,
We have made the necessary changes, please try activating your Parallels Desktop license on your new device.
Thank you.
 
PeterH48 said:
Same problem here. I cannot deactivate a single license to switch to a new computer. Trying terminal gives this result.
my@imac ~ % prlsrvctl deactivate-license
Failed to deactivate the license: Unable to deactivate the product. Your type of license cannot be deactivated.
Click to expand...
Hello,
Could you please provide us a screenshot of the error message if you try activating your Parallels Desktop license onto your new device ?
Thank you.
 
Pramesh Boodadoo said:
Hello,
Could you please provide us a screenshot of the error message if you try activating your Parallels Desktop license onto your new device ?
Thank you.
Click to expand...
Sorry, not possible at the moment. I did not get the new M4 and did not install Parallels yet. So I will ask You again when the change is done.
Better would be, when You could reset my activation limit now (in advance), thanks
 
PeterH48 said:
Sorry, not possible at the moment. I did not get the new M4 and did not install Parallels yet. So I will ask You again when the change is done.
Better would be, when You could reset my activation limit now (in advance), thanks
Click to expand...
Hello,

Thank you for reaching out.

As requested, we have reset the activation limit for your license keys.

Thanks
 
Hello,
I have same problem !!
Hi, I tried to install Parallels on my new M4 Mac MINI.
Previously I had it on an Intel Mac. I tried to follow the instructions on your site, but unfortunately it did not work. Can you reset the license so that I can use it on this Mac? I would be very grateful for an answer.
Error: "This license has reached the activation limit and can no longer be used to activate new product copies."
Thanks
 
I am trying to use Parallels for Mac 20 on a new Mac I just purchased (and move the license from an existing Mac). It keeps saying activation limit reached. I signed out of the old Mac, but there's no where on the web site inside my account that I can find to deactivate and existing installation so I can use on a new Mac instead. Why can't we just move these licenses as needed? Please help?
 
Hello,

I recently attempted to activate my Parallels Desktop 18 license on a new device and received the following error message:
"This license has reached its activation limit and cannot be used to activate new copies of the product."

Unfortunately, I no longer have access to the previously activated devices. I kindly request your assistance in resetting the license or providing a solution to resolve this issue so I can continue using the software.

Licence key *****-5MVNPN

Thank you in advance for your support!

Best regards,
 
AndreasK49 said:
Hello,

I recently attempted to activate my Parallels Desktop 18 license on a new device and received the following error message:
"This license has reached its activation limit and cannot be used to activate new copies of the product."

Unfortunately, I no longer have access to the previously activated devices. I kindly request your assistance in resetting the license or providing a solution to resolve this issue so I can continue using the software.

Licence key *****-5MVNPN

Thank you in advance for your support!

Best regards,
Click to expand...

Hi,

The necessary changes have been made and you may now make use of the license key.
 
I have the same issue, cannot install Parallels on Mac after replacing motherboard. Message reads 'This licence has reached its activation limit, etc.."
Please reset activation limit.
 
I got a new Mac and I am facing the same error. Nobody answers me on messenger or twitter
This license has reached its activation limit and can no longer be used to activate new product copies
 
PCSB said:
I have the same issue, cannot install Parallels on Mac after replacing motherboard. Message reads 'This licence has reached its activation limit, etc.."
Please reset activation limit.
Click to expand...
Greetings @PCSB
The necessary changes have been made and you may now make use of the license key.
Thanks!
 
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