Hi Parallels Support,
I would like to request a cancellation of the license and a refund or any possible compensation for the Parallels Desktop subscription that was automatically renewed today, 26 Nov 2025.
Invoice reference number: 519351116.
I am aware of the Parallels Desktop for Mac Return Policy, which states that renewals are generally non-refundable. However, I would like to kindly ask if there is any possible exception or compensation available in this situation. I have already purchased a new subscription under another account and completely forgot to disable auto-renewal on this account.
Additionally, I am no longer using the license in this account and will not be using it for the upcoming year. I hope there is some understanding and a possible solution, given that this renewal provides no benefit to me.
I also encountered an issue where I could not cancel my subscription through the license management dashboard, as the page keeps looping and assumes I am not logged in.
Please assist with canceling the renewed license and advise if a refund or any form of compensation can be provided.
Thank you for your understanding and assistance.
Best regards,
I would like to request a cancellation of the license and a refund or any possible compensation for the Parallels Desktop subscription that was automatically renewed today, 26 Nov 2025.
Invoice reference number: 519351116.
I am aware of the Parallels Desktop for Mac Return Policy, which states that renewals are generally non-refundable. However, I would like to kindly ask if there is any possible exception or compensation available in this situation. I have already purchased a new subscription under another account and completely forgot to disable auto-renewal on this account.
Additionally, I am no longer using the license in this account and will not be using it for the upcoming year. I hope there is some understanding and a possible solution, given that this renewal provides no benefit to me.
I also encountered an issue where I could not cancel my subscription through the license management dashboard, as the page keeps looping and assumes I am not logged in.
Please assist with canceling the renewed license and advise if a refund or any form of compensation can be provided.
Thank you for your understanding and assistance.
Best regards,