Issue updating Payment Method

K

KrisP3

Bit poster
Experiencing the same issue described here: Can't update payment options | Parallels Forums
1) After clicking payment options, I get a message say the link is broken: We're sorry, this link has expired to protect your data privacy. Please click below to generate a new link that will be sent to your email inbox.

2) After completing the Captcha to get a new link sent to email, I never receive one and am presented with the following message:
A new link has been generated and sent to your email inbox. Be sure to check your spam folder if you can't find it. If you did not receive a new email after a few minutes, please contact our Customer Support Team.

Can I please get assistance updating this payment info? Does anyone know how to get around this?
 
I am also having this problem. I am trying to renew my subscription and I get the error:
We're sorry, this link has expired to protect your data privacy. Please click below to generate a new link that will be sent to your email inbox.
I go through the process, get the link, click it and supposedly pay, but nothing happens - neither PayPal nor my credit card were charged, and I get a notice that I'll receive an email at the appropriate time.

I can't get support from chat, email, or phone because I don't have an active subscription...but I can't activate my subscription.
 
its a scam to get you to buy a new license at double the price. This issue has been going on since at least Feb 24' as there are other posts about this.
 
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