intermittent internet connectivity disconnections

[LawrenceF3]

I am trialing Parallels 14.1.2 on my 2017 i7 13-inch MacBook Pro (running High Sierra 10.13.6) with my Windows 10 Bootcamp Partition running as the VM. I have allocated 8GB of the machine's 16GB of memory with 2 processors to the VM. My issue is that the VM loses internet connectivity for a few seconds every 30-60 minutes, which causes a couple applications that I am running to crash. I am using the shared network connection option. I have had this happen on two different wifi networks, so i have ruled out the network as the culprit. Furthermore, I am able to run this same Bootcamp partition in VMWare Fusion without this network disconnection issue. Any recommendations before my trial is up would be greatly appreciated! Thank you.

 

[Maria@Parallels]

Hi, Parallels Desktop latest update (14.1.3) has been released yesterday, please update your version, reinstall Parallels Tools and check the issue once again.

 

[LawrenceF3]

Hi, Parallels Desktop latest update (14.1.3) has been released yesterday, please update your version, reinstall Parallels Tools and check the issue once again.

Hi Maria, As you suggested I updated to 14.1.3 and reinstalled Tools. After running for about an hour I experienced a brief network disconnection in only the VM.

 

[Maria@Parallels]

Hi Maria, As you suggested I updated to 14.1.3 and reinstalled Tools. After running for about an hour I experienced a brief network disconnection in only the VM.

Then please go to Network and try to use a different configuration. For example, switch to wireless adapter and check connection.

 

[LawrenceF3]

Then please go to Network and try to use a different configuration. For example, switch to wireless adapter and check connection.

I switched to the "Wi-Fi" adapter and unfortunately i still have the same issue of briefly losing the connection after about an hour.

 

[LawrenceF3]

My trial expires on March 25th, and I am hoping to resolve this network problem before then; otherwise, I will need to use VMware Fusion. Are there any advanced settings I should try in order to resolve this connection problem, in which nearly every hour my windows connection will disconnect for about a second?

 

[LawrenceF3]

My trial expires on March 25th, and I am hoping to resolve this network problem before then; otherwise, I will need to use VMware Fusion. Are there any advanced settings I should try in order to resolve this connection problem, in which nearly every hour my windows connection will disconnect for about a second?

It literally disconnects briefly exactly every hour.

 

[LawrenceF3]

Sorry I never heard back from anyone at Parallels to try to help me work through this network connectivity issue before my trial expired. You lost a customer who would have preferred to use Parallels and instead will remain with VMware Fusion.