I have not received an email with my license key.

[pippii]

Tell me about it.
I paid for Parallels Desktop for Mac via paypal, but I have not received an email with my license key.
What should I do?

Purchased Productsarallels Desktop 18 for Mac
Invoice ID :#369923875

 

[pippii]

私は自分で問題を解決したことをお知らせします。
また、cleverbridge Inc. に連絡したところ、購入を確認し、プロダクト キーを送ってくれました。

メールが届かないのは、ライセンス購入時に登録したメールアドレスが間違っていたためです。

他にご不明な点がございましたら、フォーラムでご連絡いたします。
ご助力ありがとうございます。

 

[pippii]

I am pleased to inform you that I have solved the problem myself.
I also contacted cleverbridge Inc. and they were able to confirm my purchase and send me the product key.

The reason I did not receive the email was because the email address I registered when I purchased the license was incorrect.

If I have any further questions, I will contact you on the forum.
Thank you very much for your help.