How to uninstall expired parallels Toolbox - moving to trash unworkable

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DwightW2

Bit poster
Moving to trash does not work because "program running".

force quit won't work.

activity monitor won't work.

tried every solution google displayed.

Any ideas?
 
Hello,

Thank you for your feedback.

1. To uninstall the Parallels Toolbox, quit the application.
2. Open Finder > Applications > Select the Parallels Toolbox application and application and move them to Trash.

For more information, please go to the following link https://kb.parallels.com/en/123905

If you cannot quit the application, please follow the steps below:
1. Open Activity monitor and search for "Parallels Toolbox"
2. Quit the process.
3. Once the process has been terminated, Open Finder > Applications > select the Parallels Toolbox application and application and move them to Trash.
4. Empty Trash

thanks
 
Thank you very much. I tried all the steps above.

the "problem" I think is it is an expired subscription. So Parallels has it open to advice of subscription expiration.

I need the Parallels Toolbox off my computer. I think Parallels might be behaving in a naughty fashion.
 
DwightW2 said:
The activity monitor cannot quite the toolbox app. Which causes me to think there is a bug somehow.
Click to expand...

Hello DwightW2,

Kindly perform the following steps to attempt a resolution of this issue.

  1. On your host Mac, open the Terminal application (Finder > Applications > Utilities > Terminal);
  2. Copy the following command, paste it into the Terminal window, and press the Enter key

    ps -ef | grep "[Parallels] toolbox" | awk '{print $2}' | xargs kill
3. Navigate to Applications.
4. Right-click the Parallels Toolbox application > Move to Bin
 
I must be doing something wrong. But I don't think so.

very carefully followed your instructions. Two times

received message "The item 'Parallels Toolbox' can't be moved to the trash because it's open".

hope you have other ideas,
 
DwightW2 said:
I must be doing something wrong. But I don't think so.

very carefully followed your instructions. Two times

received message "The item 'Parallels Toolbox' can't be moved to the trash because it's open".

hope you have other ideas,
Click to expand...

Hello Dwight,

Please perform the following steps:

1. On your host Mac, open the Terminal application (Finder > Applications > Utilities > Terminal);
2.. Copy the following command, paste it into the Terminal window, and press the Enter key

ps -ef | grep "[Parallels] toolbox" | awk '{print $2}' | xargs kill

3. Once this executes successfully, please paste the following in your Terminal:

ps -ef | grep "Parallels Toolbox"

Take a screenshot and send it in reply to this post
 
Thank you for your patience. Ihope you can find my error. i'll list your steps. Then enter the screen shot of required action.
1. On your host Mac, open the Terminal application (Finder > Applications > Utilities > Terminal);

Just Great Parallels won't permit screen shots. now what. Im sure I followed directions.
 
DwightW2 said:
Thank you for your patience. Ihope you can find my error. i'll list your steps. Then enter the screen shot of required action.
1. On your host Mac, open the Terminal application (Finder > Applications > Utilities > Terminal);

Just Great Parallels won't permit screen shots. now what. Im sure I followed directions.
Click to expand...
Hello Dwight,
Thank you for your feedback.
We sent you additional steps via your email address [email protected],
Please check it and perform the requested steps.
Thank you!
 
Can you please advise me how to delete the same? I'm having the same exact issue as the original poster and ran all troubleshooting steps in this thread with the same results as OP.
 

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Nevermind... moderator please don't approve the last message or this one. I took one more step. Deleting it this time from the applications folder and not the applications utility did the trick.
 
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