how to deactivate my Parallel Desktop license key and transfer to my new Mac

rich10 said:
hello,
I have the same problem as Alpero above. My old Mac is has a damaged screen and so is inaccessible
Ive downloaded the trial version on my new one and wish to transfer my license
Can you please help with this

many thanks

Richard
Click to expand...
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
Parallels seems to be very selective in the messages they respond to...therefore let me restate my problem from a few days ago:

EvelineF said:
Joining the long list of people with inaccessible keys.
I have a sub with 2 keys, transferred from a Mojave machine to an M4. The primary key on my old machine is inaccessible as is that Mac, the 2nd key belongs to another Mac that is using and working with Parallels. Please deactivate both keys and we'll sort them out.
Click to expand...

To be clear, the machine with the primary key is not available anymore. When I tried to activate my copy of Parallels testing both keys, Parallels allowed me to use the second key (which was actively used on another machine) but not the primary key from the dead machine.
I am asking Parallels to please de-activate both keys so we can re-assign them.
 
Same here I already tried all possibilities given before but my license still exceeded.


Pete15 said:
Hi, I've reached my activation limit on my PD18 and need to reset it because of my new Mac. Would appreciate it if support can help me out.thx
Click to expand...
 
EvelineF said:
EvelineF said: said:
Joining the long list of people with inaccessible keys.
I have a sub with 2 keys, transferred from a Mojave machine to an M4. The primary key on my old machine is inaccessible as is that Mac, the 2nd key belongs to another Mac that is using and working with Parallels. Please deactivate both keys and we'll sort them out.
Click to expand...

Parallels seems to be very selective in the messages they respond to...therefore let me restate my problem from a few days ago:
To be clear, the machine with the primary key is not available anymore. When I tried to activate my copy of Parallels testing both keys, Parallels allowed me to use the second key (which was actively used on another machine) but not the primary key from the dead machine.
I am asking Parallels to please de-activate both keys so we can re-assign them.
Click to expand...

I would also like to remind Parallels that I am eligible for email, chat, and phone support as a customer with an active license to Parallels Desktop:
https://kb.parallels.com/124492 said:
Parallels Desktop for Mac
  • ...
  • If you have a subscription for Parallels Desktop for Mac, you are eligible for phone, chat and email support for the subscription lifetime
Click to expand...
But those options are not given to me when I go through the support chain while trying to open a ticket.
 
I did not receive a response from parallels but they did something to my keys and both of us can now work again. Thank you for the action...boo on you for the non-reaction.
Also, this post is meant as encouragement for other users who have not received a response from Parallels. Keep checking, someone at Parallels might just have fixed your problem without telling you.
 
Hello,

A user of my old work laptop (MacBook) is unable to use Parallels Desktop due to my yearly subscription which has expired. Could you please deactivate/remove all keys linked to my account so they can purchase a new subscription? Reference number: 374589914
It would be great if this could be done at the earliest.

Thank you,
Vibha
 
VibhaS1 said:
Hello,

A user of my old work laptop (MacBook) is unable to use Parallels Desktop due to my yearly subscription which has expired. Could you please deactivate/remove all keys linked to my account so they can purchase a new subscription? Reference number: 374589914
It would be great if this could be done at the earliest.

Thank you,
Vibha
Click to expand...

Hello Vibha,

The license key linked to this transaction ID is not a subscription but rather a permanent license key.

We have unlinked your computer from the license key and it can now be entered on a different computer if needed.

Please confirm if you have any further inquiries
 
Hello, I have parallels desktop 17, my last machine crashed and broke I installed parallels on my new Mac but it says the license has reached its activation limit. how can I address this, I do not want to upgrade just deactivate and reactivate on my new Mac
 
RobinC11 said:
Hello, I have parallels desktop 17, my last machine crashed and broke I installed parallels on my new Mac but it says the license has reached its activation limit. how can I address this, I do not want to upgrade just deactivate and reactivate on my new Mac
Click to expand...
Hello,

Thank you for reaching out.

Please note that we have reset the activation limit for your Parallels Desktop 17 license key.
Please download Parallels Desktop 17 from the link https://www.parallels.com/directdownload/pd17 on your new mac and use your license key to activate it.

Let us know if you require any further assistance.

Thanks
 
Hi, my mac needed to be migrated but it says the license has reached its activation limit. I have parallels 17 license. Could you please help reset the activation.
 
ahmedc said:
Hi, my mac needed to be migrated but it says the license has reached its activation limit. I have parallels 17 license. Could you please help reset the activation.
Click to expand...
Hello Ahmed,

Thank you for reaching out.

As requested, we have reset the activation limit for your Parallels Desktop 17 license key.

Thanks
 
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