how to deactivate my Parallel Desktop license key and transfer to my new Mac

Hi,

I changed from a 2018 MBP to a 2020 MBP and can't reinstall parallels. If i try to use the license i got a message like the license was already activated on other mac. After deciding to activate only on this mac i got a message that this serial number is used for a other account. Could you help? I don't remind that i have a other account.
 
I have the same issues. I have parallels on another machine (for which the license successfully transferred some time back). I have upgraded to a new Mac and need to transfer the license again, but I don't get the button to transfer the license. All I get is to buy a new license or try for 14 days. No where I can see where is the button to transfer the license.
 
PavelL2 said:
I have the same issues. I have parallels on another machine (for which the license successfully transferred some time back). I have upgraded to a new Mac and need to transfer the license again, but I don't get the button to transfer the license. All I get is to buy a new license or try for 14 days. No where I can see where is the button to transfer the license.
Click to expand...
Hello Pavel, we've made some changes with your key, please restart your Mac and Parallels Desktop and check the issue.
 
Hello I'm having the same issue where I can't use my key to activate parallels on my new Macbook. I don't see anywhere to transfer the activation code and I don't have access to my old Macbook. Please help
 
I had Parallels 13.0, but my Mac died, so I am trying to install on my new Mac Pro Tower. I need the 13 download. I have the activation code for the 13, but when I go to my account online at Parallels.com and log in, it only shows version 15 for download, which the old activation code won't work for it. How can I get this loaded onto my new computer? I will gladly upgrade to 15, but don't want to pay for a new version, since I had the 13 originally. Any ideas, tips, helps greatly appreciated.
 
Hi, I am having also the problem: "You have reached the maximum number of activations available for your activation key." My last activation was on a computer where I signed out and uninstalled the software.
The terminal command on the new computer:
prlsrvctl activate-license-online
returns:
Failed to activate the license: Unable to confirm the product license. Please activate the product first.
Which I can not of course
Thanks in advance
 
HarryS8 said:
Hi, I am having also the problem: "You have reached the maximum number of activations available for your activation key." My last activation was on a computer where I signed out and uninstalled the software.
The terminal command on the new computer:
prlsrvctl activate-license-online
returns:
Failed to activate the license: Unable to confirm the product license. Please activate the product first.
Which I can not of course
Thanks in advance
Click to expand...
Your Parallels Desktop 11 key is reset. You can try to activate it again.
 
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