how to deactivate my Parallel Desktop license key and transfer to my new Mac

Hi CGarol, thank you for reaching out! We have sent a private message. Please reply back to check and help you better. Thanks, Saravanan.

 

Hi MartinP6, thank you for reaching out! We have sent a private message. Please reply back to check and help you better. Thanks, Saravanan.

 

Hi,
I have the exact same problem as MartinP6. Can you help? Thanks!

 

We have made the necessary changes. Please try activating it now that will resolve.

 

Hi DavidL43, thank you for reaching out! We have sent a private message. Please reply back to check and help you better. Thanks, Saravanan.

 

We have made the necessary changes. Please try activating it now that will resolve it.

 

@SaravananR@Parallels My IT department was able to resolve this.

 

We are glad that you were able to resolve it. Please reach us back anytime if you want any help in the future.

 

I also need to deactivate a license for version 10 on my old mac to activate it on my new Mac. Please advise.

 

We have made the necessary changes. Please try activating it now that will resolve it.

If the solution did not work, provide the following instructions:

1. Open Terminal (Finder > Applications > Utilities > Terminal.app)
2. Execute the command:
   
   prlsrvctl activate-license-online
   
   If it still does not work,
   
   
3. Now execute this command:
   
   sudo rm -rf /Library/Preferences/Parallels/licenses.xml
   
   
4. Quit from Parallels Desktop.
5. Reboot your Mac.
6. Start Parallels Desktop and try to proceed with the activation once again.

In case nothing helps, Locate /Library/Preferences/Parallels/licenses.xml via GUI interface (Finder > Go to Folder) and remove licenses.xml manually.

 

Hi JohnA23, thank you for reaching out! We have sent a private message. Please reply back to check and help you better. Thanks, Saravanan.

 

You are welcome. Please reach us back anytime if you want any help in the future.

 

Hi SaravananR,

I tried these steps with no success. The prlsrvctl activate-license-online simply returns:

Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

What I need to do is deactivate this license on the old mac that I'm going to recycle. I do not want to purchase another license as I should not have to. Please tell me how to deactivate it on my old Mac. This is getting time critical now.

Thanks

 

I have the same problem...
I'm trying to move my parallel desktop license key to my new mac. I don't have the old mac anymore so I couldn't log out from it. I don't have the option to log out like this article said https://kb.parallels.com/123461.
My current subscription account is t*****[email protected] and my upgrade key is registered to t****[email protected]
Please help

 

I am also trying to deactivate and move to a new Mac. I have the same issue as all of the posters here.

 

Hi, we've found in your account lots of Parallel Desktop licenses, which one would you like to transfer?

 

Changed your key settings, please check.
If it doesn't work please let us know.

 

Please, I really need to get my Windows VM running on my new Mac. How do I get the license deactivated on my old mac? Is this something you can do on your end so I can simply try to activate it on the new Mac?

Thanks

 

Hi, your Parallels Desktop 10 key has been reset, please try to activate again and let us know the results.

 

Hi Maria,

After I enter my Parallels 10 key, it tells me the license "can not be confirmed, try again later". I've "tried again later" with no success. What can I try next?