How do I get customer service???

Discussion in 'Licensing and Activation' started by TejanP, Jun 15, 2026.

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  1. TejanP

    TejanP Bit poster

    Messages:
    6
    Hello,

    I need urgent customer service assistance with my Parallels for Mac Pro subscription.

    I purchased a Parallels for Mac Pro license earlier this year, but the license appears to have been disassociated from my account. I now need to activate it again urgently, or I will lose access to my Windows 11 VM within the next two days.

    I have attempted to log into the Parallels website and open multiple support tickets, but I have not been able to get proper assistance. The available customer service options are extremely limited, the chatbot has not been helpful, and the website support flow has been very difficult to navigate.

    This is very frustrating because I have an active paid subscription, but I am currently unable to use it. I need someone from Parallels support to help reconnect my subscription/license to my account as soon as possible.

    Can someone please advise how I can get my subscription restored or escalate this to the appropriate support team?
    Thank you.
     
    TejanP, Jun 15, 2026
    #1
  2. TejanP

    TejanP Bit poster

    Messages:
    6
    Any assistance available?
     
    TejanP, Jun 16, 2026
    #2
  3. MartinK44

    MartinK44

    Messages:
    1
    I have the exact same problem! Please come back to me with feedback
     
    Last edited by a moderator: Jun 17, 2026
    MartinK44, Jun 16, 2026
    #3
  4. TejanP

    TejanP Bit poster

    Messages:
    6
    So there is no support in this chat??
     
    TejanP, Jun 17, 2026
    #4
  5. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    863
    Hello,
    Thank you for reaching out.

    Do you have a ticket number, please? We checked your current email address and could not find any ticket.

    In order to obtain phone/chat support, kindly follow the steps below:
    1. Sign in to your Parallels account using the link: https://my.myparallels.com/login
    Make sure your Parallels Desktop license is registered.
    2. Go to the Support page. ( https://my.parallels.com/support/ )
    3. Select your product and the category of your question.
    Enter a short issue description or key words into the search box.
    4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
    Kindly refer to this article for more information: https://kb.parallels.com/6571

    Thank you.
     
    Avinash Bundhoo, Jun 17, 2026
    #5
  6. TejanP

    TejanP Bit poster

    Messages:
    6
    That's literally the problem I have outlined in my initial post. It won't let me register my software since it thinks it is registered under a different name so I have no means of support. Please read my original post before posting generic messages.
     
    TejanP, Jun 18, 2026
    #6
  7. MarqueIV

    MarqueIV Junior Member

    Messages:
    11
    This is the exact BS response that they keep giving. I have not one, but TWO live pro subscriptions and I CAN log into the site, but I CANNOT REQUEST SUPPORT!! My choices are reaching out on messenger, on Twitter (shows how outdated their support is) or coming here! They SPECIFICALLY SAY paid customers can get PHONE SUPPORT!! I AM A PAYING CUSTOMER!!! I HAVE PAID THOUSANDS OF DOLLARS IN SUBSCRIPTIONS!!! WHERE IS YOUR DA%N PHONE NUMBER YOU PROMISED!?! Signing in does not help. All you do is redirect me to the BS that brought me here.
    If you promise something for paying customers, YOU HAVE TO DELIVER WHAT THEY PAID FOR! I am BEYOND PISSED that I have been fighting this stupid support system for hours now AND ALL IT DOES IS REDIRECT ME TO OTHER SERVICES!!
     
    MarqueIV, Jul 20, 2026
    #7

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