How can I deactivate my Parallels Desktop 10 license

PeterA11 · May 10, 2018

Thanks, the activation worked

Arun@Parallels · May 10, 2018

Hi @PeterA11 , you are welcome. Please reach us anytime for further assistance.

danielmahadi · May 15, 2018

Hi I have the same issue with my Parallel 11 key. Can you please reset mine too?
I tried to run the command, but not success.

Hemnath@Parallels · May 15, 2018

danielmahadi said:
Hi I have the same issue with my Parallel 11 key. Can you please reset mine too?
I tried to run the command, but not success.

Hi danielmahadi. Please quit Parallels Desktop now, launch it again and re-attempt the activation.

danielmahadi · May 15, 2018

Hi @Hemnath

Thanks.. It works

Hemnath@Parallels · May 16, 2018

danielmahadi said:
Hi @Hemnath

Thanks.. It works

Great! Feel free to reach out to us again for any further queries.

NicolaD3 · May 30, 2018

Hi, I have the same issue with my Parallel 10 key. Can you please reset mine too? thank in advance!
i Have to transfer my 2 license to 2 new Imac.

Hemnath@Parallels · May 30, 2018

NicolaD3 said:
Hi, I have the same issue with my Parallel 10 key. Can you please reset mine too? thank in advance!
i Have to transfer my 2 license to 2 new Imac.

Hi NicolaD3. The reset is done. On the new Mac, quit Parallels Desktop, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the command prlsrvctl activate-license-online inside the Terminal window, wait till the operation completes, close Terminal and re-attempt the activation.

TonyG6 · Jun 1, 2018

Can my licence be reset too please? I've tried the Terminal command with no luck.

Many thanks

Ajith1 · Jun 1, 2018

TonyG6 said:
Can my licence be reset too please? I've tried the Terminal command with no luck.

Many thanks

We have reset the license. You can try to activate again.

TonyG6 · Jun 2, 2018

That worked! Thanks so much for your quick reply.

Sathiya@Parallels · Jun 2, 2018

TonyG6 said:
That worked! Thanks so much for your quick reply.

You are welcome. Nice to know that it works now. Please post again for any additional queries.

JongWanSon · Jun 7, 2018

I'm having the same issue! Got a new Mac, restored from old Mac and now it won't let me activate. I cannot deactivated the old Mac license.

Please help for me!

Sathiya@Parallels · Jun 7, 2018

JongWanSon said:
I'm having the same issue! Got a new Mac, restored from old Mac and now it won't let me activate. I cannot deactivated the old Mac license.

Please help for me!

Hi JongWanSon. We have reset the Parallels Desktop 10 for Mac license key. On the new Mac, quit Parallels Desktop, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the command prlsrvctl activate-license-online inside the Terminal window, wait till the operation completes, close Terminal and re-attempt the activation.

JongWanSon · Jun 7, 2018

Sathiya@Parallels said:
Hi JongWanSon. We have reset the Parallels Desktop 10 for Mac license key. On the new Mac, quit Parallels Desktop, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the command prlsrvctl activate-license-online inside the Terminal window, wait till the operation completes, close Terminal and re-attempt the activation.

it worked! Thank you so much!!

Sathiya@Parallels · Jun 7, 2018

JongWanSon said:
it worked! Thank you so much!!

You are welcome. Please post again for any additional queries.

STEPHEB · Jun 9, 2018

Hello, I have need to have my copy of Mac Desktop 10 deactivated.

Arun@Parallels · Jun 9, 2018

Hi @STEPHEB , We have reset the Parallels Desktop 10 for Mac license key. On the new Mac, quit Parallels Desktop, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the command prlsrvctl activate-license-online inside the Terminal window, wait till the operation completes, close Terminal and re-attempt the activation.

HarryR3 · Jun 12, 2018

Hello. I also installed Parallels 10 on a new Mac and am unable to activate the license even with the terminal command.
Thanks

AJ@Parallels · Jun 12, 2018

HarryR3 said:
Hello. I also installed Parallels 10 on a new Mac and am unable to activate the license even with the terminal command.
Thanks

Hello HarryR3, For Parallels Desktop, it's always one license per Mac. The corresponding number of licenses must be purchased for the corresponding number of hosts. Please refer to http://kb.parallels.com/112971 for details.