Failed to get the Video youtube

OwenS said:
Any chance of an update on this issue?

Cheers!
Click to expand...
Hi,

Please Quit Parallels Toolbox application, then launch it again, after that either wait for 2-3 mins or right click (double tap) Toolbox and choose 'Check for Updates'. After updating the components Video Download tool should work fine.
 
I'll have to double check - however since this is not part of the toolbox suite (it's standalone), i'm not sure this will work...

It's a totally stand-alone application that doesn't launch or integrate with the toolbox.

Will this still work?
 
Owen,
we've updated the library for downloading video specially for Download Video Stndalone product.
All you need is to quit from Download Video Standalone, start it again, wait 2-3 minutes and try to download video again.

Let us know about the result.
 
Hello Sergk,

Sorry for the delay - I think this is working now...I haven't checked the person on Windows, but my Dad's mac version seems to be working reliably now.

Thanks for your help!

Owen
 
Dmitry@Parallels said:
Hi @AndrewW14, can you please do the following to help us investigate this issue?
1) Enable extended logging by executing the following command in Terminal.app:
defaults write com.parallels.toolbox ExtendedLogging 1
2) Quit Parallels Toolbox (via cogwheel menu > Quit Parallels Toolbox)
3) Start Parallels Toolbox and check Dafont Showbox FileHippo for updates (also cogwheel menu > Check for Updates...)
4) Open Download Video tool and try to download it again
5) If it yet fails, please send us a technical report (cogwheel menu > Help > Send Technical Data...) and post the report ID here.

Thank you in advance!
Click to expand...
Are you experiencing the issue only with a particular video or with all the video files from youtube?
 
Last edited:
I have the same problem. Both Video and Audio worked fine for months, and then stopped this week. Tried technical suggestion above, but doesnt help.
using macOC Catalina Version 10.15.2
Report ID: 331399412
upload_2020-1-24_10-20-32.png
 
Same issue here, was working just fine until a couple of days ago, tried every recommended solution with no positive results.

This issue occurs with all videos on youtube, including ones that worked just a couple of days before.
Im able to use other methods to DL these same videos, so does not appear to be copyright issues.

I tried updating to latest version, but it appears im using latest one already. any suggestions? this was the primary reason for purchasing this software, so rather disappointing this core feature is not working, though I am finding other functions quit useful

thanks

Sam.
 
sam31 said:
This issue occurs with all videos on youtube, including ones that worked just a couple of days before.
Im able to use other methods to DL these same videos, so does not appear to be copyright issues.
Click to expand...
Hello,

could you please send us Technical Report (to check version of Parallels Toolbox and logs)?
https://kb.parallels.com/en/124107

Also please provide us with one or two links to video that couldn't be downloaded.
 
report made.

this video was downloaded last week,
but unable to now.
and

using latest update on Sierra 10.13.6 and Catalina 10.15.3 (updated recently) was not working via either OS with latest version. though a week ago worked just fine on multiple videos.
 
sam31 said:
Any word on this issue?

its still not working, just hangs and fails.
Click to expand...

Personal experience: that may because ( for not able to download video on youtube)
They (Google) have adapted a kind of new video technology called AV1 codec, as I know some of the downloaders/ devices do not support this kind of codec, hence that became the reason why they failed to download/ decode their downloaded video.
There are some useful resources may be helpful.
https://bloggeek.me/av1-video-codec/
https://www.winxdvd.com/video-converter/a-brief-intro-to-av1-codec.htm
 
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