Failed to get the Video youtube
- Thread starter RazanA
- Start date
Hemnath@Parallels
Parallels Support
Hi RazanA. Please forward this screenshot to us over our FB conversation (to help us provide a streamlined support). We will then proceed further.
Is it a protected/copyrighted content? or the issue occurs with all videos?
Arun@Parallels
Parallels Support
Hi @AndrewW14 , please let us know if you are trying to download videos/audios from Vevo youtube channel.
S
Sathiya@Parallels
Are you experiencing the issue only with a particular video or with all the video files from youtube?
Dmitry Geynisman
Parallels Team
Hi @AndrewW14, can you please do the following to help us investigate this issue?
1) Enable extended logging by executing the following command in Terminal.app:
defaults write com.parallels.toolbox ExtendedLogging 1
2) Quit Parallels Toolbox (via cogwheel menu > Quit Parallels Toolbox)
3) Start Parallels Toolbox and check for updates (also cogwheel menu > Check for Updates...)
4) Open Download Video tool and try to download it again
5) If it yet fails, please send us a technical report (cogwheel menu > Help > Send Technical Data...) and post the report ID here.
Thank you in advance!
We are glad to hear that the issue is resolved. Let us know if you face any issues.
Hello, Just a followup to this issue, it appears that a number of systems that are using the Video Download Version 2.0.x don't allow downloading of certain videos from youtube (for example).
This issue doesn't appear to be limited to Mac or Windows, as I have seen issues occur across both platforms with this version.
Version 3 seems to be fine, however 2 of the people who I had recommended purchase the Download Video application about 6 months ago have both found that their software doesn't work.
The Support page to get support for this product appears to be not working too, Telegram bot sends me to a link that is essentially invalid.
These two people who purchased v2 within the last year are aggravated by the fact that they only recently purchased the software and they seemingly are already required to update to the new version. Is there a fix for this error?
This is a link to a couple of videos that don't work:
This issue doesn't appear to be limited to Mac or Windows, as I have seen issues occur across both platforms with this version.
Version 3 seems to be fine, however 2 of the people who I had recommended purchase the Download Video application about 6 months ago have both found that their software doesn't work.
The Support page to get support for this product appears to be not working too, Telegram bot sends me to a link that is essentially invalid.
These two people who purchased v2 within the last year are aggravated by the fact that they only recently purchased the software and they seemingly are already required to update to the new version. Is there a fix for this error?
This is a link to a couple of videos that don't work:
Hi Sergk,
I was able to enable the extended logging functionality, however in the Download Video application there's no ability to update it, also in the Cogwheel options area, there's no ability to upload the report either.
I have 3 menu's at the top: Download Video, File, Edit.
Under each is: About Download Video, Prefrences, Services, HideDownload Video, Hide Others, Show All, Quit.
Under file is just "Close", and under Edit is: ....nothing useful at all.
Let me know what I need to be doing at this point.
Thanks,
Owen
I was able to enable the extended logging functionality, however in the Download Video application there's no ability to update it, also in the Cogwheel options area, there's no ability to upload the report either.
I have 3 menu's at the top: Download Video, File, Edit.
Under each is: About Download Video, Prefrences, Services, HideDownload Video, Hide Others, Show All, Quit.
Under file is just "Close", and under Edit is: ....nothing useful at all.
Let me know what I need to be doing at this point.
Thanks,
Owen
Thanks for the updated instructions.
I just noticed when I went to send the technical data that Parallels Toolbox was requesting access to my contacts, is there any way I can see what data it's sending before it goes? I'm not sure why it would be requiring access to my contacts, and I'm curious to know what other data it's sending too.
Many thanks,
Owen
I just noticed when I went to send the technical data that Parallels Toolbox was requesting access to my contacts, is there any way I can see what data it's sending before it goes? I'm not sure why it would be requiring access to my contacts, and I'm curious to know what other data it's sending too.
Many thanks,
Owen