Do i have to update my version of parallels? Is there any way I can still use my original purchase?

A

Arma

Bit poster
I had parallels 16 and deleted it because it was talking up to much of my drive. Now I have reinstalled it, but it wants me to update my "subscription" even though i bought the standard edition when it was no subscription model + it says on the website that it is a permanent "subscription".
I don't want to buy any new edition.
 
Hello,
For to better assist you with your request, kindly provide us with the below information:
1. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
2. The screenshot of the error message that you are receiving.
Thank you.
 
Adeboye Adeotan said:
Hello Arma,

Thank you for the video.

Kindly share with us a screenshot of the prompt asking you to update your subscription.

If possible, a video showing the entire process including the error after entering the key.
Click to expand...

Sorry it says that the screenshot files are too big even when I compress it down to a zip file
 
Hello Arma,

Thank you for the provided data.

To resolve your issue, please follow the steps below:

1. Uninstall the current Parallels Desktop 18 from your machine
2. Download Parallels Desktop 16 from the link https://www.parallels.com/directdownload/pd16
3. Install the Parallels Desktop 16.
4. Activate the application with your key.

Let us know the result

Thank you
 
Avinash Bundhoo said:
Hello Arma,

Thank you for the provided data.

To resolve your issue, please follow the steps below:

1. Uninstall the current Parallels Desktop 18 from your machine
2. Download Parallels Desktop 16 from the link https://www.parallels.com/directdownload/pd16
3. Install the Parallels Desktop 16.
4. Activate the application with your key.

Let us know the result

Thank you
Click to expand...
Im geting the same error/updated message.
This is a download link for Parallels desktop 17. My license is for Parallels desktop 16.
 
Hello,

1. Uninstall current Parallels Desktop
2. Download one of installer, depending on your machine's architecture, using the links below:

Parallels Desktop 16 for Mac with Intel processor : https://www.parallels.com/directdownload/pd16/intel/?experience=enter_key
Parallels Desktop 16 for Mac with Apple M1 chip: https://www.parallels.com/directdownload/pd16/m1/?experience=enter_key

3. Double click on the downloaded file.
4. Double click on the Parallels icon to start the installation.
5. When prompted, select "Use current version"
6 Activate Parallels Desktop with your key.

Thanks
 
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