Do i have to update my version of parallels? Is there any way I can still use my original purchase?

Discussion in 'Installation and Configuration of Parallels Desktop' started by Arma, Jun 13, 2023.

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  1. Arma

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    I had parallels 16 and deleted it because it was talking up to much of my drive. Now I have reinstalled it, but it wants me to update my "subscription" even though i bought the standard edition when it was no subscription model + it says on the website that it is a permanent "subscription".
    I don't want to buy any new edition.
     
    Arma, Jun 13, 2023
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Team Manager Staff Member

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    Hello,
    For to better assist you with your request, kindly provide us with the below information:
    1. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    2. The screenshot of the error message that you are receiving.
    Thank you.
     
    Pramesh Boodadoo, Jun 13, 2023
    #2
  3. Arma

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    Arma, Jun 14, 2023
    #3
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

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    Hello Arma,

    Thank you for the video.

    Kindly share with us a screenshot of the prompt asking you to update your subscription.

    If possible, a video showing the entire process including the error after entering the key.
     
    Adeboye Adeotan, Jun 14, 2023
    #4
  5. Arma

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    The screen recording:
     
    Arma, Jun 21, 2023
    #5
  6. Arma

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    Sorry it says that the screenshot files are too big even when I compress it down to a zip file
     
    Arma, Jun 21, 2023
    #6
  7. Avinash Bundhoo

    Avinash Bundhoo Staff Member

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    781
    Hello Arma,

    Thank you for the provided data.

    To resolve your issue, please follow the steps below:

    1. Uninstall the current Parallels Desktop 18 from your machine
    2. Download Parallels Desktop 16 from the link https://www.parallels.com/directdownload/pd16
    3. Install the Parallels Desktop 16.
    4. Activate the application with your key.

    Let us know the result

    Thank you
     
    Avinash Bundhoo, Jun 21, 2023
    #7
  8. Arma

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    Im geting the same error/updated message.
    This is a download link for Parallels desktop 17. My license is for Parallels desktop 16.
     
    Arma, Jun 22, 2023
    #8
  9. Avinash Bundhoo

    Avinash Bundhoo Staff Member

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    781
    Hello,

    1. Uninstall current Parallels Desktop
    2. Download one of installer, depending on your machine's architecture, using the links below:

    Parallels Desktop 16 for Mac with Intel processor : https://www.parallels.com/directdownload/pd16/intel/?experience=enter_key
    Parallels Desktop 16 for Mac with Apple M1 chip: https://www.parallels.com/directdownload/pd16/m1/?experience=enter_key

    3. Double click on the downloaded file.
    4. Double click on the Parallels icon to start the installation.
    5. When prompted, select "Use current version"
    6 Activate Parallels Desktop with your key.

    Thanks
     
    Avinash Bundhoo, Jun 22, 2023
    #9

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