change in email address and now I can't login to manage subscription

G

GeorgeO3

Bit poster
My subscription was in my old work email address which is now dead and I cannot access my account to manage my subscription. I end up in a catch22 loop - am told to verify my email but I cannot receive any email to the old address so I can't log in to change my email address. What do I do? I have created a new user account with my current email address but need some way of transferring my licences which are due for renewal soon.
 
Hello
GeorgeO3 said:
My subscription was in my old work email address which is now dead and I cannot access my account to manage my subscription. I end up in a catch22 loop - am told to verify my email but I cannot receive any email to the old address so I can't log in to change my email address. What do I do? I have created a new user account with my current email address but need some way of transferring my licences which are due for renewal soon.
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Hello @GeorgeO3,
Thank you for your feedback.
We sent you a private message, please check it and provide us with a reply.
Note: Do not reply to the email that you receive in your mailbox, you need to login to your Parallels Forum and open the Inbox to see our message and reply to the same.
Thank you!
 
T
Ashley Chumun said:
Hello

Hello @GeorgeO3,
Thank you for your feedback.
We sent you a private message, please check it and provide us with a reply.
Note: Do not reply to the email that you receive in your mailbox, you need to login to your Parallels Forum and open the Inbox to see our message and reply to the same.
Thank you!
Click to expand...

This has now been resolved.
 
JasonM48 said:
Hi Ashley Chumun,

This has also happened to me.

I'm requesting an urgent cancellation and refund of a Parallels subscription that was charged to my card on 15 May 2025 for R3,109.91 (listed as CBA*Parallels on my bank statement).

The account is linked to an old work email address ([email protected]) which has been deactivated and is no longer accessible. Because of this, I'm unable to log into the Parallels dashboard or receive the verification codes needed to manage the subscription myself.

This subscription was originally created to run Windows on my Mac for Power BI. However, I no longer use the product and have repeatedly tried to cancel it without success.

Please cancel the account immediately and process a refund in line with your 30-day policy. I can provide any verification details needed (transaction reference, last 4 digits of the card used, etc.).

Thank you for your assistance.
Click to expand...
This has now been resolved
 
Hi Ashley Chumun,

I also can't cancel my subscription, please can you contact me to i can cancel this please
 
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