Can't deactivate Parallels Desktop 11 Pro on old Mac

ToddP2 said:
I'm also having this issue. I switched my license to an older Mac Pro temporarily, and after deactivation on that machine, I can't activate on my main machine. I've since installed a trial key. I've tried trashing the license.xml file, and the accompanying sudo command in terminal. Nothing.

Can I get you to reset my account and key as well.

Much appreciated.
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Hey, you key has been reset. Please check.
 
I have the same issue on parallels 10. Can you help so I can activate my parallels 10 license on a new machine?

My ticket # 77042818
Support code 60874-75228
 
Actually I was able to resolve this ... no need for further action. How do I cancel this ticket? 77042818
 
duy said:
Actually I was able to resolve this ... no need for further action. How do I cancel this ticket? 77042818
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Glad to hear that you are able to resolve the issue by yourself. The ticket number you are referring to is not the actual ticket number. We are unable to pull up any information with the ticket. Please let us know if you have any questions about the product, we are here to help!
 
I'm having the same issue moving to a new MAC deactivated it on my old MAC but can activate it on may new one anyone help me?
 
My license shows it has been activated on maximum number of computers. I have uninstalled it on all but one computer and need to activate. Cannot activate via Account online. I need the activation reset.
 
LisaB1 said:
My license shows it has been activated on maximum number of computers. I have uninstalled it on all but one computer and need to activate. Cannot activate via Account online. I need the activation reset.
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Hi @LisaB1, we have made few changes in the key settings, please reactivate with the same license key and keep us posted the results. Thanks!
 
I have deleted p11 in my older mac and now want to activate. The activation procees says the key is occupied (to the old mac) and want me to purchase a new license
Pls reset the license key
 
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