Can't Deactivate Parallels 16 and 17 licenses

D

deciBal

Bit poster
I no longer have access to the Mac's the licenses are on, they've been wiped. You would think you should be able to deactivate a license from the portal..?

Error says I've reached Activation Limit on both Parallels 16 and 17. Need them both reset.

Please help, thank you.
 
Can someone please help? I would like to use the product I paid for. I have 2 permanent licenses that I can't use at the moment. Here's the error messages I'm getting. Thanks.
 
Perfect, thank you! I was able to activate my 17 license. Tried my 16 license on my other MacBook but it still doesn't work. Is that because I upgraded? Can't use both licenses?
 
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