Hi,
I'm having trouble cancelling the auto renewal of my Parallels subscription before the renewal date on August 17th. I got an email that says my subscription will be auto-renewed and I can click on the link to take me to the payment method but when I enter my login info and password for Parallels, I can't find any information on my Parallel Product # and there's nothing in my account that tells me my product information and/or how to cancel the auto renewal. I've already registered my Parallel Product key a year ago and when I enter that key # it already confirms that the Product Key is already in use. How can I fix this?
I'm having trouble cancelling the auto renewal of my Parallels subscription before the renewal date on August 17th. I got an email that says my subscription will be auto-renewed and I can click on the link to take me to the payment method but when I enter my login info and password for Parallels, I can't find any information on my Parallel Product # and there's nothing in my account that tells me my product information and/or how to cancel the auto renewal. I've already registered my Parallel Product key a year ago and when I enter that key # it already confirms that the Product Key is already in use. How can I fix this?
Attachments
Last edited: