Can't activate parallels toolbox.

I cannot activate the Parallels Toolbox on my MacBookPro. I recently updated from a MacBook Air. I have a current license for Parallels Desktop 15 and it runs fine, just can't activate Toolbox. I receive the following error, "The license server doesn't accept your product license."
 
I also get "Your product license has expired" after entering my permanent license key for Parallels 14. Please help!
 
same problem here can't register with my second license. Pls check and help.


m.Nak said:
I tried again and get the same error. The message is "The license server doesn't accept your product license."
I have two licenses, but the other license can be activated successfully.
Click to expand...
 
Hi, we have two active "Parallels Desktop for Mac Pro Edition" subscriptions. One key works fine with Parallels Desktop AND Parallels Toolbox. The other key works only with Parallels Desktop, but is rejected by the license server each time I try to activate Parallels Toolbox!
Error Message is (in German): "Der Lizenzserver akzeptiert Ihre Produktlizenz nicht
 
Junge said:
Hi, we have two active "Parallels Desktop for Mac Pro Edition" subscriptions. One key works fine with Parallels Desktop AND Parallels Toolbox. The other key works only with Parallels Desktop, but is rejected by the license server each time I try to activate Parallels Toolbox!
Error Message is (in German): "Der Lizenzserver akzeptiert Ihre Produktlizenz nicht
Click to expand...
Hi Junge, we have sent you a private message. Please check for the same. Thanks, Saravanan.
 
Junge said:
Hi, we have two active "Parallels Desktop for Mac Pro Edition" subscriptions. One key works fine with Parallels Desktop AND Parallels Toolbox. The other key works only with Parallels Desktop, but is rejected by the license server each time I try to activate Parallels Toolbox!
Error Message is (in German): "Der Lizenzserver akzeptiert Ihre Produktlizenz nicht
Click to expand...
Since you have purchased 2 license keys for Parallels Desktop for Mac Pro Edition subscription under a single purchase order, you need to stick with this workaround. Please reach us back anytime if you want any help in the future. Thanks, Saravanan.
 
Junge said:
Hi, we have two active "Parallels Desktop for Mac Pro Edition" subscriptions. One key works fine with Parallels Desktop AND Parallels Toolbox. The other key works only with Parallels Desktop, but is rejected by the license server each time I try to activate Parallels Toolbox!
Error Message is (in German): "Der Lizenzserver akzeptiert Ihre Produktlizenz nicht
Click to expand...
You are welcome. Please reach us back anytime if you want any help in the future. Thanks, Saravanan.
 
VigneshE said:
Hello! I have 1-time bundled licence for PDM14 and PTB. I now have notifications saying PTB is expired. How can PTB expire if i have a 1-time licence? I understand i may not get updrades, but why am I asked to pay again for PTB? Thanks.
Click to expand...
Hi Vignesh, please refer to https://kb.parallels.com/124228 to know about Parallels Toolbox validity with a permanent license for Parallels Desktop.
 
I have a subscription for the Parallels Desktop for Mac Pro Edition and the Parallels Toolbox for 6 computers. I was successful in activating my Parallels on my MacBook Pro, but when trying to activate my ToolBox on the same machine, the activation key was rejected. None of the other key we have worked either. I saw the "help" screen you have on the website: https://kb.parallels.com/en/124045 but that is useless as there is no option to log in when you click that "back button in the left upper corner". HELP!
 
NathanS5 said:
I have a subscription for the Parallels Desktop for Mac Pro Edition and the Parallels Toolbox for 6 computers. I was successful in activating my Parallels on my MacBook Pro, but when trying to activate my ToolBox on the same machine, the activation key was rejected. None of the other key we have worked either. I saw the "help" screen you have on the website: https://kb.parallels.com/en/124045 but that is useless as there is no option to log in when you click that "back button in the left upper corner". HELP!
Click to expand...
Hi NathanS5, we have sent you a private message. Please check for the same. Thanks, Saravanan.
 
NathanS5 said:
I have a subscription for the Parallels Desktop for Mac Pro Edition and the Parallels Toolbox for 6 computers. I was successful in activating my Parallels on my MacBook Pro, but when trying to activate my ToolBox on the same machine, the activation key was rejected. None of the other key we have worked either. I saw the "help" screen you have on the website: https://kb.parallels.com/en/124045 but that is useless as there is no option to log in when you click that "back button in the left upper corner". HELP!
Click to expand...
Since you have purchased 6 license keys for Parallels Desktop for Mac Pro Edition subscription under a single purchase order, you need to use your primary license key for Parallels Desktop for Mac Pro Edition to activate on all your 6 Mac's that will resolve it. Thanks, Saravanan.
 
SaravananR@Parallels said:
Since you have purchased 6 license keys for Parallels Desktop for Mac Pro Edition subscription under a single purchase order, you need to use your primary license key for Parallels Desktop for Mac Pro Edition to activate on all your 6 Mac's that will resolve it. Thanks, Saravanan.
Click to expand...

Oh, I see what you are saying. Ok. Got it. I will go do that on all 6 machines.
 
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