Can't activate parallels toolbox.

I purchased 2 licenses with 1 purchase order number and I can't activate the 2nd parallels toolbox license.

I receive the error, "The license server doesn't accept your product license."

I have generated sent a technical report.

Request further assistance.
 
Hello,

I am having the same issue as above with one key working for Toolbox for Mac but the other isn't:
From M. Nak: I have active "Parallels Desktop for Mac Pro Edition" subscription. However, An error message is displayed and activation is not possible."
Can you make the adjustment to the one key I need? Thanks.
 

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Frederic Puhan said:
I'm having the same/similar problem. I upgraded my PDM 14 to PDM 15 and when I went to launch PTB from the menu bar, I received the error: "Invalid key. Your license key is invalid for this version of Parallels Toolbox. Please downgrade or buy a new license." The new version is 3.0.5, which I believe was installed alongside PDM. I have three subscription licenses. Trying to tells me it will de-activate the license on another computer, and the third simply replies "The license server doesn't accept your product license.

I'm confused. My account page shows that I have multiple licenses.
Thanks for sharing this detail infor...!
Click to expand...
 
Last edited by a moderator:
Hi, we've checked your Parallels Account m**ota@it-si***e.net and unfortunately cannot find any license key associated with this email.
Could you share with us your correct email address or license key via the private message?
Thanks in advance.
 
Im getting a message telling me my key that my key is associated with another account. I log into my parallels and its my key, so not sure how its associated with another account. Can we get this fixed so i can use my toolbox again. Thanks
 
whitewater said:
Im getting a message telling me my key that my key is associated with another account. I log into my parallels and its my key, so not sure how its associated with another account. Can we get this fixed so i can use my toolbox again. Thanks
Click to expand...
Disregard, it had me signed in under an old email address.
 
Hello!. I Cann't activate Parallels Toolbox, I have 2 keys, with my primary key I do not have any problems, but the secondary key is not working for Toolbox but for Parallels Desktop is working fine. Can you please assist me?
 
ramolina9 said:
Hello!. I Cann't activate Parallels Toolbox, I have 2 keys, with my primary key I do not have any problems, but the secondary key is not working for Toolbox but for Parallels Desktop is working fine. Can you please assist me?
Click to expand...
We request you create a technical report with the error you are getting on the screen when you use the second key. Refer to the article and share the report number here.
 
I have the same issue parallels VM works fine but the toolbox for some reason won't accept my license key
 
NoamZ said:
I have the same issue parallels VM works fine but the toolbox for some reason won't accept my license key
Click to expand...
We request you create a technical report with the error you are getting on the screen when you use the second key. Refer to the article and share the report number here. Also we can see that you have 4 keys under a subscription, so provide us the first 6 digits of the key.
 
Ajith@Parallels said:
We request you create a technical report with the error you are getting on the screen when you use the second key. Refer to the article and share the report number here. Also we can see that you have 4 keys under a subscription, so provide us the first 6 digits of the key.
Click to expand...

The report ID: 345350411
The first 6 digits: DBYMDS

Thanks
 
I have 2 active subscriptions to Parallels Desktop for Mac Pro Edition, which gives me access to Parallels Toolbox.
Whenever I try to start Parallels Toolbox, I am asked to purchase a license or enter an activation key.
I don't know which activation key to enter.
Typing the activation key for Parallels Desktop, I get a message stating that that key is already in use.
What am I missing?
 
Hello,
I have the same problem with the key for the second computer: it works for parallels desktop but is refused by the toolbox.
Two different mac computers.
 

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