Cannot register license purchased from retail seller

H

HoaT2

Bit poster
My account does not show a stand-alone (perpetual) license for a product that I purchased from retailer - Parallels Desktop for Mac 20 Standard Edition. When I try to register the license key, I get a message that it has been registered to a another account. My account uses the same e-mail that I used to receive the product key from the retail seller. I am unable to reach phone support since it does not recognize that I have a subscription with valid phone support option.
I request support. please help. Thanks
 
HoaT2 said:
My account does not show a stand-alone (perpetual) license for a product that I purchased from retailer - Parallels Desktop for Mac 20 Standard Edition. When I try to register the license key, I get a message that it has been registered to a another account. My account uses the same e-mail that I used to receive the product key from the retail seller. I am unable to reach phone support since it does not recognize that I have a subscription with valid phone support option.
I request support. please help. Thanks
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