My account does not show a stand-alone (perpetual) license for a product that I purchased from retailer - Parallels Desktop for Mac 20 Standard Edition. When I try to register the license key, I get a message that it has been registered to a another account. My account uses the same e-mail that I used to receive the product key from the retail seller. I am unable to reach phone support since it does not recognize that I have a subscription with valid phone support option. I request support. please help. Thanks
