Cannot deactivate and transfer my license to new Macbook

O

OleksandrL

Bit poster
Hi,
I've got a license linked to my account, and I'm moving to a new hardware thus would like to take this license with me.
When I log in into portal I don't see any licenses online - it offers me instead to register it, but when I try to do so it respond to me that it linked to another account.

Can you please help? I reached out to our internal Help Desk - they don't see my license in the business account either.

Thanks!
 
OleksandrL said:
Hi,
I've got a license linked to my account, and I'm moving to a new hardware thus would like to take this license with me.
When I log in into portal I don't see any licenses online - it offers me instead to register it, but when I try to do so it respond to me that it linked to another account.

Can you please help? I reached out to our internal Help Desk - they don't see my license in the business account either.

Thanks!
Click to expand...

Hello OleksandrL,
We have sent you a private message to assist with this issue. We will await your response.
 
I have the same issue. I am unable to transfer my license to my new MAC. Can you please provide me with the procedure for doing this?
 
I am having the same issue as well - unable to activate my licence on the same mac but new board installed. Please help.
 
I reported having this problem last week, but have not heard anything more. Please let me know how I can transfer my license. For reference, my original order number is 204470157 from 2019. I have renewed my license every year since. My renewal order number from Dec, 2022 was 371955759.
 
mikeh45 said:
I reported having this problem last week, but have not heard anything more. Please let me know how I can transfer my license. For reference, my original order number is 204470157 from 2019. I have renewed my license every year since. My renewal order number from Dec, 2022 was 371955759.
Click to expand...
Hello,
Thank you for the provided feedback.
We have sent you a private message, please check it and provide us with the requested information.
Best regards!
 
mikeh45 said:
I reported having this problem last week, but have not heard anything more. Please let me know how I can transfer my license. For reference, my original order number is 204470157 from 2019. I have renewed my license every year since. My renewal order number from Dec, 2022 was 371955759.
Click to expand...
Hello,

Thank you for the provided information.

Please note that your license is currently registered under the account x6*****pz@*****appleid.com and currently activated on macOS 14.0(23A344)

Do you want us to deactivate it on this machine?

Thanks
 
*Embarrassed*
Thanks for the pointer. I was using the wrong account. I logged in using the appleid.com account and was able to migrate the license myself. Thanks for the tip and the help!
 
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