Cancel subscription

S

Saray1

Bit poster
Hello. A few days ago I downloaded parallel desktop through the following email: [email protected]. I would like to know if I was able to activate a trial period. If so, I would like to deactivate it and unsubscribe. Thank you.
 
Saray1 said:
Hello. A few days ago I downloaded parallel desktop through the following email: [email protected]. I would like to know if I was able to activate a trial period. If so, I would like to deactivate it and unsubscribe. Thank you.
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Hello @Saray1,
Upon verifying your account, you indeed enrolled on a Parallels Desktop Trial. Kindly note that it will expire automatically, and no further actions are required for deactivating it. Rest assured, you will not be charged for a subscription.
Thank you!
 
Hello Asarsh,

I was unable to unsubscribe from the renewal. I got a email today saying my subscription will renew in 30 days but when I going into my account, I couldn't find any of product purchased. I tried to follow the steps from support web to unsubscribe, but the options are not available for me. I do not know my Parallels Access license key. Please see the attached email and my account info. Could you please help me to investigate further to my account and cancel for my subscription?

Thank you
Nina
Adarsh Jeetun said:
Hello @Saray1,
Upon verifying your account, you indeed enrolled on a Parallels Desktop Trial. Kindly note that it will expire automatically, and no further actions are required for deactivating it. Rest assured, you will not be charged for a subscription.
Thank you!
Click to expand...
 
NinaW said:
Hello Asarsh,

I was unable to unsubscribe from the renewal. I got a email today saying my subscription will renew in 30 days but when I going into my account, I couldn't find any of product purchased. I tried to follow the steps from support web to unsubscribe, but the options are not available for me. I do not know my Parallels Access license key. Please see the attached email and my account info. Could you please help me to investigate further to my account and cancel for my subscription?

Thank you
Nina
Click to expand...
Hello @NinaW
As requested, we have disabled the auto-renewal on your Parallels Desktop Subscription.
Thank you!
 
Hello. i am unable to cancel my subscription and i havent used for 2 years but still my payment is automatically made. i would like a refund and please cancel my subscription . Thanks
 
PragatiG said:
Hello. i am unable to cancel my subscription and i havent used for 2 years but still my payment is automatically made. i would like a refund and please cancel my subscription . Thanks
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Hello,
There is no active license under your current email address.
We have sent you a private message, please check it and provide us with the requested information.
Best regards!
 
Hello! I started a free trial on May 19th 2024, but I want to cancel already. I do not want it to become a subscription after 14 days if I forget to do something. Please help me to end the trial immediately. Thankyou!
 
annd2 said:
Hello! I started a free trial on May 19th 2024, but I want to cancel already. I do not want it to become a subscription after 14 days if I forget to do something. Please help me to end the trial immediately. Thankyou!
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Hello,

Please be informed that you won't get charged after your trial expires.
 
안녕,
체험판을 사용한 후 체이스 카드로 귀사 웹사이트에서 구독을 구매했지만 해당 금액이 Apply Pay에서 여전히 내 신용카드에 청구됩니다.
돈을 환불해 주세요.
 
Hello. i havent used for Parallel dekstop but still my payment is automatically made. i would like a refund and please cancel my subscription . Thanks

Reference number : 479261486
 

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hi I have to license for Mac I like to cancel one and get a pro version. how can make that happen because the support is very poor over the phone.
 
Hello. I am currently unable to cancel my subscription, and I have never used it. My payment is still being automatically made and I was last charged on 9/12/2024. I would like to get a refund and to cancel my subscription. To my understanding I do not own a product or a license, so I am confused why I am being charged payment. Thank you.
 
Please advise on how to cancel the subscription during the free trial. I do not want to pay for the full license. It is strange how so many people in this thread have the same issue since February 2024, and you have not made any attempts to clarify this feature on your website.
 
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