Cancel subscription

Discussion in 'Licensing and Activation' started by Saray1, Feb 11, 2024.

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  1. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    566
    Hi,

    The subscription ends automatically after a 2 week (14 day) period.

    You are not charged automatically and may choose not to proceed with the purchase of a license after the trial period ends.
     
    Adeboye Adeotan, Jan 14, 2025
    #21
  2. BrianL43

    BrianL43 Bit poster

    Messages:
    3
    Could you unsubscribe my account as well. It's a bit terrible that you don't provide an option to do so in the UI.
     
    BrianL43, May 27, 2025
    #22
  3. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    566
    Hello BrianL43,

    We are unable to find any subscriptions linked to your account.

    Kindly confirm if you purchased a license or its a trial.
     
    Adeboye Adeotan, May 29, 2025
    #23
  4. BrianL43

    BrianL43 Bit poster

    Messages:
    3
    I purchased a license two years ago and got an automatic renewal notice to the email on this account.

    Looking at my credit card charges, it looks like I was charged last year as well, without an advance notice. The
    Cleverbridge reference number of the notice I was sent After my card was charged was 470647280.
     
    BrianL43, May 29, 2025
    #24
  5. BrianL43

    BrianL43 Bit poster

    Messages:
    3
    nvm, i managed to get an unsubscribe option by submitting the product key onto the account
     
    BrianL43, May 29, 2025
    #25
  6. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    772
    Hello,

    Thank you for reaching out.

    We could not find any subscription under your current Parallels Desktop account using your email address.

    We have sent you a private message, please check it and provide us with the requested information.

    Thanks
     
    Avinash Bundhoo, May 30, 2025
    #26
  7. JustinC24

    JustinC24

    Messages:
    1
    Hi, I will like to cancel my yearly subscription. Couldn't find it myself. I did all the steps to cancel but i am unable to unsubscribe. I was charged for an extra year.

    Thanks
     
    JustinC24, Sep 7, 2025 at 5:42 AM
    #27
  8. BurksT

    BurksT

    Messages:
    1
    I would like to cancel my subscription. I have already uninstalled both Windows and Parallels. Thank you!
     
    BurksT, Sep 8, 2025 at 10:54 AM
    #28
  9. WesleyH1

    WesleyH1

    Messages:
    1
    Hi, I would like to ensure that I am cancelled my parrallels subscription. It is really really difficult to do so and Im worried that this is set up to be intentionally difficult to just take my money upon the next year.

    I am pretty close to cancelling my bank cards simply to get rid of this worry.

    email: [email protected]
     
    WesleyH1, Sep 8, 2025 at 11:33 PM
    #29
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