Billed for license I dont have

B

BillH17

Bit poster
Hello I got a cleverbridge charge 540417018 on my credit card for a parallels subscription I cancelled and then expired in august 2026. Its June 2026 and Im getting charged again. I do not have any active products in my dashboard so can support fully cancel my subscription(s) and refund me?
 
Same problem happened with me as well! Cancelled my subscription before free trial ended, but was still charged the amount next day, and moreover the subscription showed as expired in my account, but the app is still working!
 
BillH17 said:
Hello I got a cleverbridge charge 540417018 on my credit card for a parallels subscription I cancelled and then expired in august 2026. Its June 2026 and Im getting charged again. I do not have any active products in my dashboard so can support fully cancel my subscription(s) and refund me?
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Hello @BillH17
Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
https://kb.parallels.com/6571
Once submitted, a support representative will be happy to assist you further with the refund process.
If you have any difficulties in creating a support ticket, please let us know.
Thank you.
 
Ruben7 said:
Same problem happened with me as well! Cancelled my subscription before free trial ended, but was still charged the amount next day, and moreover the subscription showed as expired in my account, but the app is still working!
Click to expand...
Hello @Ruben7
Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
https://kb.parallels.com/6571
Once submitted, a support representative will be happy to assist you further with the refund process.
If you have any difficulties in creating a support ticket, please let us know.
Thank you.
 
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