billing

I purchased Parallels Desktop directly from the Parallels website. I had previously cancelled my subscription / disabled auto-renewal, but I was charged again. I now want to make sure the subscription is fully cancelled and that no further charges will be made. However, my subscription does...

Hello I got a cleverbridge charge 540417018 on my credit card for a parallels subscription I cancelled and then expired in august 2026. Its June 2026 and Im getting charged again. I do not have any active products in my dashboard so can support fully cancel my subscription(s) and refund me?

Dear Community, I am trying to switch off auto-renewals. I follow the following steps: 1. Go to "My Account" where it publishes my next billing date. (I am trying to avoid getting billed on this date). 2. Click on "Active Subscriptions" 3. Click on "Manage Subscriptions" When I do this I get...

Can you tell me why I have received an e-mail saying my subscription was runing out and I needed to pay, which I did. Then I received another two e-mails one saying my subscription has been reinstated and then one saying again my subscription was running out. I then went on to my account and...

Hello Parallels Support Team, I am requesting your assistance with a refund for Cleverbridge order number 523037659. I accidentally purchased the "Parallels Desktop for Mac Pro Edition Upgrade (1 Year)" subscription. I own a perpetual Parallels Desktop license and intended to purchase the...

I use Parallels for the Mac to run Windows 11. How do I change the billing method ... can't find it anywhere when logged into my Parallels account. Thank you!!!

How do I change my billing information? Need to change credit cards.

Hello - we can't update our license count, we're getting this message on our billing page. I've updated our creditcard and we're paid up for the year already, how do I fix this? Screnshot below

first i will say that parallels makes it extremely difficult to get support which is one reason why we have not expanded our use of the product. using twitter for support? give me a break. anyhow, the issue i have now is that about a year ago one of my guys setup a computer using parallels...