Brett_Conlon
Member
Hi Parallels boffins,
[Using latest Parallels Tools and Parallels Desktop 18 on 2015 MacBook Pro]
For months now I've had an issue where any time I use the "Record Area" or "Record Screen" function of Parallels Tools, I get echo in the audio recording. As an eLearning developer, this is an important part of what I do. I also use the Record Screen function when capturing important meetings (like client briefs) that I am participating in.
Today, I did some troubleshooting and found that having external earphones connected is causing audio issues in the following 2 ways:
1. If I connect my wired Apple Earbuds (the white ones that come with your iPhone), echo is captured in the audio of a screen recording.
2. If I connect my bluetooth earbuds, I can't hear ANY computer audio (like a video playing) while conducting the recording but the audio is captured correctly within the screen recording when played back.
If I have NO external earphones/microphone connected, the screen recording captures the audio correctly, but I have my laptop closed and use 2 external screens (hence why I use the external earbuds and microphone). So I need a working solution with external earphone/microphone setup.
I also trued changing ALL of the Parallels > Hardware > Sound & Camera settings but nothing changed. I even Quit Parallels in case the Windows side was feeding a second, delayed set of audio back to the recording, but I still have the issue when running other of the recording tools.
Does this happen for anyone else? Is there a fix or workaround?
Many thanks!!!
Brett
[Using latest Parallels Tools and Parallels Desktop 18 on 2015 MacBook Pro]
For months now I've had an issue where any time I use the "Record Area" or "Record Screen" function of Parallels Tools, I get echo in the audio recording. As an eLearning developer, this is an important part of what I do. I also use the Record Screen function when capturing important meetings (like client briefs) that I am participating in.
Today, I did some troubleshooting and found that having external earphones connected is causing audio issues in the following 2 ways:
1. If I connect my wired Apple Earbuds (the white ones that come with your iPhone), echo is captured in the audio of a screen recording.
2. If I connect my bluetooth earbuds, I can't hear ANY computer audio (like a video playing) while conducting the recording but the audio is captured correctly within the screen recording when played back.
If I have NO external earphones/microphone connected, the screen recording captures the audio correctly, but I have my laptop closed and use 2 external screens (hence why I use the external earbuds and microphone). So I need a working solution with external earphone/microphone setup.
I also trued changing ALL of the Parallels > Hardware > Sound & Camera settings but nothing changed. I even Quit Parallels in case the Windows side was feeding a second, delayed set of audio back to the recording, but I still have the issue when running other of the recording tools.
Does this happen for anyone else? Is there a fix or workaround?
Many thanks!!!
Brett
