Activation Not Working

cberengueras · Jan 28, 2008

the same problem

I have the same problem. Coherence stopped working and before checking here I wanted to get the latest version to see if it was fixed.

Carles

cberengueras · Jan 28, 2008

I can't to update my copy of parallels 3.0.
I remember that parallels warned me one day that they have problems with the key of activation.

What's wrong?

Stacey M · Jan 30, 2008

keithhulse,
please check your PM.

cberengueras,
do you receive any error messages when trying to update?

Best regards,
Stacey

cberengueras · Jan 30, 2008

Hello,

I don't receive any message, simply the window of update disappears.

Regards.

Stacey M · Jan 30, 2008

Please use this link.

Best regards,
Stacey

cberengueras · Jan 30, 2008

Hello,

It works well!!.

Thanks a lot.

Regards.

aveldman · Jan 31, 2008

I am also getting the message that I need to register my product before i can update even though it has been registered before and won't let me register again.

Stacey M · Jan 31, 2008

aveldman,
did you register you activation key on our web-site?

Best regards,
Stacey

aveldman · Jan 31, 2008

I thought i had registered, but i registered it again and it worked now. Maybe it was because i reinstalled it a couple weeks ago. Thanks.

mikull · Jan 31, 2008

Same issue - go to update, says I need to register. I have registered, but same window every time.

ginjuro · Jan 31, 2008

Same here. I've sent a note to Customer Service to find out what's up. I'll post if I hear back anything useful.

ginjuro · Feb 1, 2008

This came from Customer Support:

Dear customer,
Please accept our sincere apologies for the inconvenience caused.

This issue occurred due to the technical problems with our web site that
are likely to be fixed within a week.

In the meanwhile, please, use this direct link to download our latest
build 5584 United States edition from

http://download.parallels.com/v3/en/GA/Parallels-Desktop-5584-Mac-en.dmg

I used this link, and it worked like a charm.

Chris

rmcaninch · Feb 1, 2008

Stacey M - tell your boss you deserve a raise

After upgrading to Leopard I had to reinstall Parallels 3.0. But when I tried to upgrade I had similar activation problems as some of the folks in this thread.

I have spent the past 2 weeks emailing for support, called your support line, and even emailed my paid invoice trying to get the license code to re-activate my copy of 3.0 so I could upgrade. All without success.

And all it took was you pointing to this article:
http://kb.parallels.com/entry/14/463/0/

So I could find the bloody license key sitting there in a file. Thank you.

Stacey M · Feb 4, 2008

ginjuro,
it is true that there are some technical problems with our web site. Sorry for inconvenience.

mikull,
you should also try to use this link if you have US/UK version.

rmcaninch,
I am glad that your issue is now resolved. Thank you for using Parallels!

Best regards,
Stacey

ginjuro · Feb 4, 2008

Not a problem, Stacey! From my perspective, you guys do a great job (you've always been very responsive to my tech support requests), and I certainly understand the growing pains your company appears to be going through.

Keep up the good work!

Chris