I accidentally bought the upgrade for MAC standard edition when I was intending to buy the full edition not just the upgrade. i just need a complete refund so I can purchase the right product. I have put in an email refund request and try to contact over the phone, but I cannot get a response back. I need a refund as soon as possible so I can buy the proper product. if anybody has any tips or can help out in anyway I'd really appreciate it.
Accidental Purchase
- Thread starter VincentL17
- Start date
Avinash Bundhoo
Staff member
Hello,
Thank you for contacting Parallels Support Team.
As per your request, the refund for the Parallels Desktop for Mac Pro Edition has been initiated for order № 499490830. Funds will be credited back within 5-7 business days.
License key for Parallels Desktop for Mac Pro Edition Upgrade will be deactivated shortly.
To purchase a full license, please go to the link https://www.parallels.com/products/desktop/buy/?full and select the Edition you need.
Thank you and have a nice weekend!
Adeboye Adeotan
Forum Maven
Hello Astrid1,
Your refund request has been submitted for processing. Please note that refunds take five to seven business days to appear on your account.
The license key from this order will also be deactivated immediately.