licence

I have a customer who's hard drive failed and needed to be replaced. Everything but Parallels is working because it is missing the product key. My customer did not write down the key but I do have the original licenses.xml file and all the rest of the plist and config files. I can't put the old...

I was told that you don't have to buy a new licence if you have a "Permanent subscription". Which we have: So i upgraded and when asked to entered my old licence key, which was accepted with a green tick mark: However after submitting the licence it was rejected as invalid. This is quite...

TL; DR: I am trialling parallels and I went through a full weekend of resolving hard disk corruption and reinstalls of windows due to parallels not handling things very well. Despite this, I am not quite ready to abandon parallels, but would very much like to see some solutions to known...