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    Cannot see Mac Volumes as administrator on Windows 10

    Hi @tzw, this is Windows default limitations (see this article), to work around it, map the required network location as a new drive manually.
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    Parallels 13 macOS Sierra High Windows 10 slow performance

    Hi @RachelB1, you're right about 8 GB, it should be enough for both Mac and Windows with Quickbooks. Can you please send us a technical report collected right after you notice performance issues? Go to Help menu > Send Technical Data... Please post the report ID here. Additionally, you can open...
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    Is there a way to reset the activation count parallels toolbox

    Hi @EmiT, unfortunately I didn't find any license keys registered to your Parallels account e******[email protected]. I've sent you a personal message to check the license key.
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    Cannot activate parallels toolbox

    Hi @ParallelsU160, please activate Parallels Toolbox on the second machine using the same license key as on the first one: PFBD8M-******-******-******-3KBYVH This should work.
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    Parallels Toolbox Doesn't Work On YouTube Anymore

    Hi @BuckytownP, please try again now, there was an issue with Toolbox library that downloads videos, we've fixed it. This library updates in background, to update manually go to Toolbox > cogwheel > Check for Updates... No update will be found, but the library will be updated.
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    Ability to convert video without crashing iMac pro into a black screen of death

    Hi MarkL8, sorry for the delay. Is it yet crashes? With a particular video file or any? Can you please send us technical report via Toolbox > cogwheel > Send Technical Data... Please post the report ID here.
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    Why does Parallels take up so much disk space?

    Hi @VanB, sorry but files probably were not uploaded.. Can you please send us a technical report while the virtual machine is running? Via Help menu > Send Technical Data... Please post the report ID here, I will take a look.
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    Sketchup 2017 needs opengl 3.0

    Guys, SketchUp 2017/2018 support was added in Parallels Desktop 14 for Mac.
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    Lost gesture for Notifications panel

    Guys, we have released a hotfix for Parallels Desktop 14 which fixes this issue. See release notes. Download the update here, it will be also available via in-product updater soon.
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    Safety Advices?

    Hi @benc5, yes if I get you right you want to keep using Windows in Coherence mode but not share apps between Mac and Windows. This is possible, open Win7 VM configuration > Options: Under Applications you can disable app sharing from Mac to Windows and opposite (two separate options) Under...
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    Hardware ID

    Hi @MartinH22, yes this is by design, unfortunately. We can't use the same Hardware ID used by Windows in Boot Camp natively.
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    When am I suppose to see "saved space"?

    I can't say that there are something like typical results, it all depends on VM file system data structure. Within these three weeks do you install any software, updated Windows? We have updated the KB with instructions to free up Mac disk space: https://kb.parallels.com/en/123553 Check if you...
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    V14 hype avoids the real problems with Parallels

    Hi @DennisT7, let me try to explain the situation: Parallels Engineering Team keep working on optimizing Parallels Desktop performance for every new macOS version, and while you may think that this is just a marketing trick, we do keep improving Parallels Desktop performance, stability, battery...
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    Cannot activate parallels toolbox

    Hi @DennisW3, I'm sorry for this inconvenience. Can you please send us a technical data report after having this error message? Please send the report via Parallels Toolbox > cogwheel > Help > Send Technical Data... Please post the report ID here. Thank you!
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    Multiple Sound Output Devices?

    >I am still perplexed as to how yours was working. Can't tell you for sure.. I simply installed OBS and added 'Audio Output Capture' to sources, it recorded YouTube sound played from my VM.. Absolutely feel free to post your guide here as a message, much appreciated!
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    Does the new version 14 support OpenGL 3.3?

    Okay thank you, I've reported this issue to Engineering Team, they will investigate this issue. I suggest to continue using Parallels Desktop 14 for Mac as it improves video performance for other programs anyway. But, if you want to get back to version 13 anyway, please use this download link...
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    Does the new version 14 support OpenGL 3.3?

    Okay, for sure you can go back to Parallels Desktop 13, but does this program works in version 13 and doesn't work in 14th?
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    Ubuntu 16.04 LTS Bluetooth Support

    Thank you for your request, it was counted. As a workaround you can use any USB Bluetooth dongle with BLE support.
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    Does the new version 14 support OpenGL 3.3?

    I installed Vasco Da Gama 9 HDPro, it works fine in my Windows 10. What exactly does not work in your case?
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    Ubuntu 16.04 LTS Bluetooth Support

    Hi @AdamW9, do you need BLE for Ubuntu in particular? What device you want to use in virtual machine?
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