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Please generate Technical Data report and post its ID here: https://kb.parallels.com/en/124107

Hello, Menu icon should appear after the launching "Switch Resolution" tool:

Hello Do you have same issue while recording other video (from youtube, e.g.)? Or the problem is with webex only?

Hello, I suppose that you've mixed up "Parallels Toolbox" and "Parallels Tools". - "Parallels Toolbox" is separate product that is not related to Parallels Desktop. You can uninstall it (quit from it and then remove from /Applications folder). But I'm not sure that Parallels Toolbox could be the...

Hello, thanks for reporting this issue. It is a bug actually. Unfortunately there are no workaround for it at now. We will try to fix it in next releases. Which version of macOS do you use?

Hello, > When I select Capture Area, the screen goes black "Capture Area" tool creates an overlay window to shade desktop image and show selected area over it. But you should still see desktop image under this overlay window. Also mouse cursor should be as 'magnifier'. Isn't that so for you...

Hello, - Make sure that 'Use detailed log messages' option is enabled in Parallels Toolbox preferences; - Try to download same video again; - If error occurred then a) generate and send Technical Report again b) Make screenshot of error appeared and post it here; - share problem link with us;

Hello, could you please: - share one of problem link with us; - replicate the problem and then generate and send Technical Data report (https://kb.parallels.com/en/124107) and post it's ID here;

Hello, I checked your link, it should work fine. Also I don't see any information about downloading failure in your report. Let's do the next: - Make sure that 'Use detailed log messages' option is enabled in Parallels Toolbox preferences; - Try to download same video again; - If error occurred...

Hello Yes, we know about the problem with changing sound level while audio is being recorded. We're working on it and hopefully fix it in one of nearest releases.

I'm glad I helped you. BTW, you can turn 'Detailed log message' option off. It produces a lot of debug log entries that are not needed for you.

Hello, you can quit from Hide Menu Icons tool using right click on appropriate menu icon and press 'Quit'. Doesn't it work for you?

Hello We've updated our downloading library not long ago so try to download long videos again. If problem persists please: - share a link to problem video with us. - generate Technical Report (https://kb.parallels.com/en/124107) and post it's ID here.

Hello, could you please attach screenshot? To correctly reinstall driver you have to: - Go to /Library/Audio/Plug-Ins/HAL/ folder and remove ParallelsToolboxAudio.driver folder. You should have admin rights to do it. - Restart your Mac - Launch Record Screen (or Record Area, Record Window)...

Hello, we've updated our downloading library not long ago and most of issues with youtube videos should be fixed. Could you please share problem video link with us?

Hello, yes, currently there are problems with downloading audio/video from youtube. We're working on fix, I hope it will be available soon.

Hello, yes, there are problems with downloading audio/video from youtube again. We're working on fix right now.

Hello, Yes, currently Hide Menu Icons tool doesn't work inside macOS 11.0. We're working on this issue, I hope fix will be available soon.

Hello, Parallels Tools is part of Parallels Desktop product. Parallels Toolbox is completely separate application. Parallels Tools are needed for correct work inside virtual OS. You better make it to be installed.