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Hello, could you please share any of links to problem video? Overall downloading from youtube should work, may be the problem affects only the certain videos?

Are you sure that all of these files have been removed by Find Duplicates tool? When tool starts it find duplicates in some location you've provided. Then you decide which files should be deleted and which not. Then tool removes only duplicates selected for removal. Tool doesn't delete file if...

I attached a file with Apple script. This script goes through all files in Trash and put them back one by one. What you need: - extract script from attached file (restoreFilesFromTrash.zip); - double click on file in Finder. Apple Script application will appear; - press on 'play' button to...

Hello, Find Duplicates tool allows to restore deleted filed from the Trash (if you haven't closed the tool yet) - 'Restore' button appears after deleting the files.

Not days, that's for sure. I can't promise timeline unfortunately.

Hello, this message could appear if you have launched some tools from Toolbox (like Alarm or Date Countdown). If you really don't use them then just click 'Yes' on this message and quit from Toolbox, it is safe.

Hello, I tried this video service and confirm that there is a problem with downloading videos from this site. We started working on this issue. Thanks for reporting it.

Hello, could you please send technical report data and post its ID here: https://kb.parallels.com/en/124107 This report should contain crash reports and we will analyze it.

Hello, To remove Free Memory tool from autostart you need: - Kill "Free Memory" application using Activity Monitor application; - Open Free Memory tool again and go to it's preferences (cogwheel in right top corner); - Uncheck 'Show Free Memory in menu bar' option; - In Terminal application...

Glad to hear that you've found an application that stops "Record Window" from correct working. We will investigate this application and I hope will fix this issue in one of nearest releases.

Hello, check that the tool 'Hide Desktop Files' are also switched off. For additional information please generate Technical Report and post its ID here (https://kb.parallels.com/en/124107).

Ok, got it. Looks like the tool detects some invisible window that covers entire desktop and because of it doesn't allow to select other windows below it. It could be system window or window belongs to some application. Let's try to check it. - Close your opened applications (not windows but...

Ok, we've got you report. You are on macOS 10.14 where Record Window should not have special access to record a screen. It means that reason of your issue in something else. Another question. You say that you are unable to select any window with Record Window. And at the same time you mention...

Hello, Check if "Record Window" tool is allowed to record your screen (See screenshot below). Also generate Technical Report ID and post it's ID here: https://kb.parallels.com/en/124107

Thanks for info. Yes, we currently have problems with recording of WebEx meetings/videos and continue to work on this issue.

Hello Try to change preferred quality of downloading in preferences inside "Download Video" tool. Set 'High' preferred quality, or set 'Max' in preferred quality and change second option to 'Download MP4 in lower quality' or 'Convert to MP4'.

Well, glad to hear the problem has vanished.

Thanks for ID. Another question - do you have same problem with "Capture Screen" tool?

Hello, could you please send Technical Data report and post its ID here: https://kb.parallels.com/en/124107 it is needed to investigate your issue.

Hello, thank you for reporting the this issue. Yes, the speed of switching was decreased in Big Sur in comparison with previous version 10.15. It is a result of changes in system. As for hanging if click during switch - unfortunately there is no workaroung for it yet. The only way to avoid it is...