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Hello, Clipboard History tool tries to adapt background color for main color of copied text block. Could you please paste same piece of text into Text Edit, save it and share with us. It will help to improve tool behavior.

Hello, It seems that library that is used to download audio and video became outdated. I will take a look what can we do.

Hello, Being correctly installed, Parallels Loopback device will be visible in the list of output sound devices only after starting recording. But let's check that it is installed. 1) Check that "/Library/Audio/Plug-Ins/HAL/ParallelsToolboxAudio.driver" folder exists 2) if not, generate...

Hello, which tool have you tried? And what does it mean 'stopped functioning'? Crash, hang or something else? May be you could make screen recording and share it with us?

Hello, unfortunately at now you can't schedule periodic launching of "Free Memory" tool. But thanks for the idea, we will think about it.

Hello, Please check that "Capture Area" tool is allowed to record your screen. Open "System Preferences" application -> Security & Privacy -> Privacy tab -> Screen Recording.

We're still working on it.

> I re-installed sound driver according to another thread but nothing was changed. Could you please share link to this thread? I need to check these instructions.

Try this: - Open System Preferences application -> Sound -> Output; - Launch screen recording; - Switch to System Preferences app again; - Click on 'Parallels Loopback' device in the гззук list; - Check 'Mute' checkbox. It should be UNchecked. Uncheck it (if not), stop current recording; - Start...

Hello, some questions for you: - Does problem exist while recording any sound from computer of from concrete applications? For example, is there a problem if record video with sound from youtube? - Please generate technical report and post its ID here (https://kb.parallels.com/en/124107);

> Would it be possible for you to share more information about YouTube's download limits and practices with dealing with abuse? We can't control and we don't know how and why youtube (or any other video hosting) blocks requests. But practice shows that if you're using tools that downloads video...

Looks like youtube blocked your IP for some time because of too many requests to download the videos. Usually the possibility to download returns after some days.

Let's check if internal utility that actually downloads the video works fine. In Terminal launch this command: /Applications/Parallels\ Toolbox.app/Contents/Applications/Download\ Video.app/Contents/Resources/dl https://youtu.be/zA8pVC_tPt8 It will launch downloading of first video you've...

Very strange, still no info about failure. Does Download Video shows notification about an error? Also check in Preferences application that Parallels Toolbox has access to Downloads folder:

Thanks for report ID, But I don't see information about failures of Download Video in your report. Please do the next: - Enable 'Use detailed log messages' option in Toolbox preferences (open Toolbox window -> cogwheel -> Preferences); - Restart Download Video tool; - Try to download any video...

Hello, Try this: - In Terminal application run: defaults delete com.parallels.toolbox.HideMenuIcons - In Finder open "~/Library/Application Support" folder and remove "com.parallels.toolbox.HideMenuIcons" directory from it; It will drop all saved preferences of Hide Menu Icons - Launch Hide...

Hello, What version of Parallels Desktop do you have?

Hello, If you have permanent key for Parallels Desktop 13 then the latest version of Parallels Toolbox you can use is 2.5.0. Here is a link to appropriate DMG: http://download.parallels.com/toolbox/v2/2.5.0-1405/ParallelsToolbox-2.5.0-1405.dmg I suggest you to: - Disable automatic updates in...

Please generate technical report (https://kb.parallels.com/en/124107) and post its ID here, it can help to understand the reason of your issue.

These videos should work without problems. Please check if you have enabled VPN, ad blockers or something similar. They can affect possibility of downloading.