System sound was not recorded when recording screen (window, specified area) on M1 mac

A

AkiraN

Junior Member
Hi, I'm using Paralles Toolbox for mac on my M1(apple silicon) macbook air Big Sur (11.2). Toolbox version is latest, 4.1.1(3698).
I tried to record screen with system sound (not mic) but failed. It only recorded video but no sounds.
I re-installed sound driver according to another thread but nothing was changed.
If I use recording with microphone, it works.
@parallels Could you check and fix it, please?
 
Hello,
some questions for you:
- Does problem exist while recording any sound from computer of from concrete applications? For example, is there a problem if record video with sound from youtube?
- Please generate technical report and post its ID here (https://kb.parallels.com/en/124107);
 
Hello,
Thank you for reply. I just confirmed both this problem happens with youtube (chrome), VLC and Quick Time Player.
I'll generate tech report with ID 361522284.
Thanks.
 
Try this:
- Open System Preferences application -> Sound -> Output;
- Launch screen recording;
- Switch to System Preferences app again;
- Click on 'Parallels Loopback' device in the гззук list;
- Check 'Mute' checkbox. It should be UNchecked. Uncheck it (if not), stop current recording;
- Start recording again;
2.png
 
Hello,
Thank you for advice.
I tried it but nothing was solved.
You can see my screen shot and may find unchecked mute.
Thanks.
 

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> I re-installed sound driver according to another thread but nothing was changed.
Could you please share link to this thread? I need to check these instructions.
 
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