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Hello, have your logged into your Parallels Account inside Parallels Toolbox? If not then you have this workaround: - Launch Parallels Toolbox; - On 'Trial expired' dialog click on 'Sign In' button; - Log into your Parallels account (or create new one); - You will receive another 7 trial days; -...

Hello, this issue occurs if Mac was in sleep while Stopwatch is running. It should be fixed in our latest version 4.5. Do the next: - Make sure that you have latest version on Parallels Toolbox installed. To check your version: open Toolbox window -> press on cogwheel -> About. - If version is...

> Thanks for your support! This helps a lot. Did Clipboard History stop eating CPU? > May I suggest a setting for not saving clipboard items larger than X ? The problem could be related not only to size of data but also to type of data. If you haven't emptied the Trash could you compress one...

Hello, the reason of such CPU consumption could be a incorrect handling of huge data appeared in clipboard. Try do the next: - Terminate "Clipboard History" from "Activity Monitor" application; - Open "~/Library/Application Support/ClipboardHistory" folder in Finder. To quick open switch to...

Hello, please send technical report and post its ID here (https://kb.parallels.com/en/124107), we need to look at your logs.

Hello, we released update for Download Audio and Video not long ago. Please open Parallels Toolbox -> press on cogwheel -> Check for updates. No updates will be found, it is ok - only internal library for Download Audio/Video tools will be updated. Then restart Download Video tool and try to...

Yes, 4.5 doesn't contain fix for Hide Menu Icons issues. The problem is quite complex and we're continue working on it.

Hello, which version of macOS do you use? Please generate technical report and post its ID here: https://kb.parallels.com/en/124107

It is strange because audio/video is downloaded successfully using your link. Could you please: - Enable detailed log in Toolbox Preferences (open Toolbox -> cogwheel -> Preferences); - Replicate the issue; - Generate technical report and post its ID here (https://kb.parallels.com/en/124107);

Yes, that's it. Screen recording tools from Parallels Toolbox allow to use four different audio options: - No audio - only screen will be recorded, no sound; - Microphone - sound only from your microphone will be recorded and added to video; - Computer - only computer sound will be recorded...

Lets check this: - Start screen recording - Open System Preferences application -> Sound -> Output - Select 'Parallels Loopback' in the list of output devices - Check the states of 'Output volume' slider and 'Mute' checkbox. What are the states?

Hello, could you please generate technical report and share it with us? https://kb.parallels.com/en/124107 it is need to understand configuration of your system.

Could you please share a link to youtube video? Are you trying to download audio or video?

Hello, we've just released version 4.5 that contains improved support of audio/video downloading. You can install update manually (open Toolbox -> cogwheel -> Check for Updates) and then try video downloading again.

Hello, which version of Parallels Toolbox are you using?

Yes, update should cover Download Video and Download Audio tools.

> Everything is now working again Ok, glad to hear it.

Hello, check if recorded video is playable at all using Quick Time or VLC media player. If yes, then convert it using "Convert Video" tool from Parallels Toolbox. It will create same video but using different codec. And then try to create gif from this converted video.

Hello, temporary files are stored in /var/folders directory. You can open it in Finder and then find file named "Video_recording...". But I'm afraid that this file could not be played because video recording was not finished correctly.

Thanks for details. But what about output device list while recording is started? Do the next: - Open System Preferences -> Sound -> Output - Start screen recording (with 'Computer' audio source) - Make screenshot of System Preferences (like in attach).