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Hello, thank you for reporting the issue. It is obviously the bug in product. It will be fixed in nearest update.

Hello, thank you for reporting the issue. It is obviously the bug in product. It will be fixed in nearest update.

Hello, I don't think these issues are related. Could you please try to use "Capture Area" tool from admin account? Does issue persist?

Hello, try to install this version of Parallels Toolbox (version 2.0.4): https://download.parallels.com/toolbox/v2/2.0.4-1219/ParallelsToolbox-2.0.4-1219.dmg

Hi, I have no ideas right now. I think we need to have remote access session to try to fix your issue. I will ask our support team to contact with you. btw, do you have and access to admin account on your computer?

Hello, thank you for reporting the issue. We're working on it and, hopefully, will fix it in one of the next releases. And I confirm that workaround that you've found is correct way to fix this issue.

Hello, Capturing tools on mac OS 10.14 and 10.15 use same 'Save to' option value as system utility to capture the screen. So if you change 'Save to' in system utility (Cmd + Shift + 5) then "Capture Screen" tool must show same value for 'Save to'. Can you confirm it for different values of...

Ok, thanks for information. We will investigate this issue with Zoom.

Hello, Could you please give us a link to problem video? Are there other videos with same problem?

Sorry, it was a mistype in command, here is correct variant:

> Can you provide me a download link for the audio plugin? It is a part of Parallels Toolbox product and is installing after first need. If you don't see installation/restart prompt then this audio plugin is already installed in your system. Try to start screen recording, then start some audio...

Hello, unfortunately, user has very low control over icons in Launchpad. As I know all user can do is: - reorder icons - group icons or move icons out of the group - remove icons To make all these actions you have to make long click on icon, approximately 2 seconds. I don't know a way to add...

Hello, we realised that you're using one of the old version of Parallels Toolbox. We've updated library to download the video. Please quit from "Download Video" tool, open Toolbox -> press on cogwheel -> Check for Updates. Then launch "Download Video" tool again and try to download videos again.

Hello, - please give us a link to one or two problem videos - generate technical report and post it's ID here (https://kb.parallels.com/en/124107)

Looks like Capture Screen tool has no rights to create files on your Desktop, Downloads, etc folders. Let's check Desktop folder, for example. Please run this command in Terminal app: (replace <user_name> with real user name) Also please check access for Desktop folder in "System Preferences...

Hello, - what was the original location of files that are still in Trash after cleaning it from "Clean Drive" tool? - are you sure that these files were not deleted by "Clean Drive" and not appeared after that? Currently "Clean Drive" tool may show category (like Trash or Log Files) as enabled...

Hello, please, do the next: - close "Download Audio" tool - In Parallels Toolbox -> open cogwheel -> Check for Updates. No new updates should be available, though. The product will update internal libraries to download audio/video. - Open "Download Audio" tool again and try to download audio again.

Hello, please, do the next: - close "Download Video" (or Download Audio if you're downloading audios) tool - In Parallels Toolbox -> open cogwheel -> Check for Updates. No new updates should be available, though. - Open "Download Video" tool again and try to download problem video again.

Hello, I will ask support engineers to contact with you and try to work it out.

Hello, we're working on this issue, I hope the fix will be available soon.