you have entered an upgrade key. Please confirm it with a key from the previous version

StephenJ6 said:
JUST upgrade today i am having the same issues paid all the money for the upgrade but have no working software as i don't have the old key? despite request for help? same problem but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" requeste my previous key 10 to 16 despite the help desk telling me i have a registered version on record?
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Yup! I am getting the same error and I don't have the previous key since it was a free trail version.
 
Hello guys, it looks like you purchase an upgrade, but in order to activate an upgrade version you need your upgrade version and your previous key.
If you haven't any pervious Parallels Desktop version, please provide us with your purchase order, we will refund your order and you purchase a full Parallels Desktop version.
 
Maria@Parallels said:
Hello guys, it looks like you purchase an upgrade, but in order to activate an upgrade version you need your upgrade version and your previous key.
If you haven't any pervious Parallels Desktop version, please provide us with your purchase order, we will refund your order and you purchase a full Parallels Desktop version.
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that's not the point we had an original parrarels 10 package which was wiped out by the trail package which download when we downloaded windows off you site. so we can't get the original key and you don't seem to want to give it out surprisingly . yet when i talked online its was no problem locating my package under my email. its just a con to make you buy a new package again! we understand you no longer support par10 but as a customer you should still be able to upgrade. sad really we will just go out and buy a new laptop shame really.
 
StephenJ6 said:
that's not the point we had an original parrarels 10 package which was wiped out by the trail package which download when we downloaded windows off you site. so we can't get the original key and you don't seem to want to give it out surprisingly . yet when i talked online its was no problem locating my package under my email. its just a con to make you buy a new package again! we understand you no longer support par10 but as a customer you should still be able to upgrade. sad really we will just go out and buy a new laptop shame really.
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We see that you had Parallels Desktop 10 key registered under a different email, our support team transferred the key to your new account with which as a previous key you can complete the upgrade activation. Our representative has replied to your email in the support ticket with all those details but you have got a refund for the upgrade in the meantime, so you will have to purchase an upgrade again.
 
I purchased the parallels desktop for Mac a few days ago but as I tried to activate it from the trial version, it asked for the old key and I was not able to find the old key. My purchase order number is 241172611. I tried asking for help on the other post but no one has responded in days. Because of this issue im not able to use my paid access to parallel.
 
SanjanaS1 said:
I purchased the parallels desktop for Mac a few days ago but as I tried to activate it from the trial version, it asked for the old key and I was not able to find the old key. My purchase order number is 241172611. I tried asking for help on the other post but no one has responded in days. Because of this issue im not able to use my paid access to parallel.
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Hello, we've checked your Parallels Account and your subscription mentioned as active. Did you successfully activate it or refund request is still actual?
Looking forward to your reply.
 
Maria@Parallels said:
Hello, we've checked your Parallels Account and your subscription mentioned as active. Did you successfully activate it or refund request is still actual?
Looking forward to your reply.
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I am not able to activate it as it asks for the old key and i dont have any old key. Once i get access to an old key it will successfully go through. I'd like to request refund as its been more than a week and after asking for an old key multiple times i dont know if its worth it.
 
SanjanaS1 said:
I am not able to activate it as it asks for the old key and i dont have any old key. Once i get access to an old key it will successfully go through. I'd like to request refund as its been more than a week and after asking for an old key multiple times i dont know if its worth it.
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Unfortunately we cannot find any purchase order associated with vu***r7rma@pri****relay.appleid.com
please provide us with your purchase order number for the refund processing
 
SanjanaS1 said:
My purchase order number is: 241172611 as indicated in my email by cleverbridge for Parallels Desktop.
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We would like to inform you that your order has been refunded. You will received funds during the next 5-7 days.
Please let us know if you have any additional questions.
 
i did like the folks here and bought the upgrade key and couldn't find my old serial to complete activation. will need a refund as i paid for a full license already. please and thank you.
ref. #242607142 for upgrade key transaction to be refunded
Cheers
​
 
RoozbehN said:
i did like the folks here and bought the upgrade key and couldn't find my old serial to complete activation. will need a refund as i paid for a full license already. please and thank you.
ref. #242607142 for upgrade key transaction to be refunded
Cheers
​
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We have processed the refund for the order. Let us know if you have any questions.
 
Hello, I am having the same issue Please refund me
I just bought it after trial and now realized that it doesn't work like that
 
Hemnath@Parallels said:
Hello Jerry10. We see that you've purchased an upgrade license, which will work only with a permanent license of any of the previous two Parallels Desktop versions. Unless you have such a license, your new upgrade license won't work. We can refund this order if that's fine.
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hello I have got same issue to please refund
 
Hi i have today purchase a Update Key, but i can´t find my old Key.
Please refund my Order Referenz-Nr. 247499148. I will be purchased a newer full Version.
Thank you.
 
Hi i have today purchase a Update Key, but i can´t find my old Key.
Please refund my Order Referenz-Nr. 247575758. I will be purchased a newer full Version.
Thank you.
 
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