you have entered an upgrade key. Please confirm it with a key from the previous version

I

Igor Moreira

Bit poster
I just have bought a update version from parallels desktop 12 to 13 as suggested in my software but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" requeste my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it?
 
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Hello, I am having the same issue I can't get pass the activation screen thank you
 
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Jerry10 said:
Hello, I am having the same issue I can't get pass the activation screen thank you
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Hello Jerry10. We see that you've purchased an upgrade license, which will work only with a permanent license of any of the previous two Parallels Desktop versions. Unless you have such a license, your new upgrade license won't work. We can refund this order if that's fine.
 
Hi, sure go ahead and refund it I actually meant to buy a full license as I need this product for my daily use. Can you direct me to the full license page please?
 
Hi, I have the same issue. I never got more than one license key and I keep entering the only one I can see when I login to parallels.com. Please advise.
 
Hi, i just have bought a update version from parallels desktop 13 to 14 as suggested in my software but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" request my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it? or please get refund to me.
 
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Hi, I have had the same issue as Jerry10. I just purchased parallels 14 but i cant get past the activation screen as it keeps asking for a previous activation key which I don't have. I think I may need a refund, Please help.
Thanks,
 
AnnaW3 said:
Hi, I have had the same issue as Jerry10. I just purchased parallels 14 but i cant get past the activation screen as it keeps asking for a previous activation key which I don't have. I think I may need a refund, Please help.
Thanks,
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Hi AnnaW3. We see that your upgrade license is refunded already and you have purchased a full license which is currently in use.
 
changeo said:
Hi, i just have bought a update version from parallels desktop 13 to 14 as suggested in my software but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" request my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it? or please get refund to me.
Click to expand...
Hello changeo. We do not see any licenses for a previous version in our records. Were you actually using Parallels before you bought Parallels Desktop 14? If so, let us know and we will send you a private message to investigate.
 
ToniP1 said:
Hi, I have the same issue. I never got more than one license key and I keep entering the only one I can see when I login to parallels.com. Please advise.
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Hi ToniP1. Actually, you do have more than one license. The upgrade license you are trying to activate now was bought in 2015, and, before that, in the preceding year, you had bought a Parallels Desktop 10 license. This is the key that you must use as the previous version key in the activation screen. If you do not have your Parallels Desktop 10 license, please let us know and we will send you a private message.
 
Hello,

Just bought an upgrade key for PD14 but when I enter my old PD13 key it doesn't work...

If someone from support can help would be nice
 
Radium said:
Hello,

Just bought an upgrade key for PD14 but when I enter my old PD13 key it doesn't work...

If someone from support can help would be nice
Click to expand...
Hi Radium. Upgrade keys can only be activated using a permanent license (also known as a 1-Time Purchase license; refer to http://kb.parallels.com/122929 for details) of any of the last two versions of the software, not with a subscription license. Your Parallels 13 license is a yearly subscription. I can refund your recent purchase should you permit, after which you may purchase and use a full license.
 
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