Help with transferring parallels license to a new Mac

T

TaliaR

parallelsuser2025
Hi Parallels team,

I purchased a Parallels license in August 2024 (order reference number: 475517878) and activated it on my work Mac at my previous job. Unfortunately, I forgot to deactivate it before wiping that machine when I left the company.

Now I'm unable to transfer or activate my license on my new work Mac. Could someone please help me reset or release the license association so I can use it on my new computer?

Thank you for your help!
 
Bonjour,
Même problème ici. Licence achetée sur PayPal. Impossible de savoir à quel compte elle est rattachée.
 
Hey there, I'm in a similar situation, I forgot to deactivate my Parallels license before switching to a new Mac, and now it won't let me activate it. Would really appreciate it if the team could help reset it. Thanks a lot!
 
Hi, I changed my Mac and no longer have access to the old one.
When I try to activate Parallels Desktop on my new Mac, I get the message:
"This license key is already registered to a different Parallels account."

Please unlink or transfer my license key to my current account: [email protected]

Could you help me asap, please?
 
It looks like your Parallels license is still tied to the previous Mac, which is a common issue when a device isn't deactivated before reset. The best step is to contact Parallels support and request a license reset or transfer using your order reference number.

They can usually release the activation so you can use it on your new work Mac without any problem.
 
Last edited by a moderator:
Hi Parallels Team,

I purchased a Parallels license in August 2024 (Order No. 475517878) and it was previously activated on my former work Mac. That machine has now been wiped, and I forgot to deactivate the license before leaving.

Could you please reset or release the activation so I can use the license on my new work Mac?

Thank you for your help.
 
DavidW125 said:
Hi Parallels Team,

I purchased a Parallels license in August 2024 (Order No. 475517878) and it was previously activated on my former work Mac. That machine has now been wiped, and I forgot to deactivate the license before leaving.

Could you please reset or release the activation so I can use the license on my new work Mac?

Thank you for your help.
Click to expand...
Hello,
Thank you for reaching out.
I can see that the license is currently being used on your machine and has been recently in contact with our servers.
Do you still require assistance?
Thanks
 
Transfer your Parallels license by signing in to your Parallels account on the new Mac, deactivating the old device if needed, then activating the license again.
 
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