Apple Trackpad not working on VM

Discussion in 'General Questions' started by ChipH2, May 7, 2026 at 1:26 PM.

  1. ChipH2

    ChipH2 Bit poster

    Messages:
    4
    Lately my Apple Trackpad is not working AT ALL.
    The forums offer no solution, only some that work for erratic or jumping scroll on trackpads, but I have not seen one in my searches of a solution for when it just stops scrolling.
    Apple Mini M4, Tahoe 26.4.1, Parallels 26.3.2.
     
  2. ChipH2

    ChipH2 Bit poster

    Messages:
    4
    BTW I've been running Parallels for 4 years now with this same trackpad. So not sure what changed and I have not adjusted any settings in Windows nor my Mac IRT Trackpad settings.
     
  3. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    492
    Hello @ChipH2
    Kindly proceed with the steps below:
    1. Reproduce the issue.
    2. Collect a technical report. To generate the report, right-click on the Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report, and provide us with the report's 9-digit ID in reply.
    Regards,
     
  4. ChipH2

    ChipH2 Bit poster

    Messages:
    4
    Technical Report ID 519665709
     
  5. ChipH2

    ChipH2 Bit poster

    Messages:
    4
    It is scrolling now - a forum suggestion to change Mouse settings in the "Windows 11 Configuration" Mouse and Keyboard - Mouse - Auto-detect for games and check Andvanced-Mouse pointer sticks at window edges - and my Trackpad now scrolls, however now it is very jumpy/lagging.
     

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